Vertiv 1 Year Gold Hardware Extended Warranty for Vertiv Avocent MPU8032 Digital KVM Switch

Ensure the longevity and optimal performance of your Vertiv Avocent MPU8032 Digital KVM Switch with the 1 Year Gold Hardware Extended Warranty. This extensive warranty coverage offers exceptional support, providing you with peace of mind knowing that your equipment is protected against potential issues. Designed specifically for the MPU8032 model, this warranty guarantees access to vital services such as advanced replacements, technical support, and expedited product returns, ensuring minimal downtime for your operations.

• Comprehensive Coverage: The 1 Year Gold Hardware Extended Warranty offers extensive protection for your Vertiv Avocent MPU8032, ensuring that you are covered against unexpected hardware failures.
• Next-Business-Day Replacement: Enjoy the confidence of next-business-day replacement units, allowing you to receive a new unit before returning the faulty one, thus minimizing potential downtime.
• Media Retention Feature: With the advanced replacement option featuring media retention, you can keep your malfunctioning unit while sending a certificate of destruction within a designated timeframe.
• 24/7 Telephone Support: Access dedicated support whenever you need it with 24/7 telephone support, ensuring that any issues can be resolved promptly, regardless of the time.
• Rapid Response Time: Benefit from a 2-8 hour service response time depending on the severity level of the issue, ensuring that critical problems are addressed swiftly.

Technical Details of the Product

• Warranty Duration: 1 Year
• Compatible Product: Vertiv Avocent MPU8032 Digital KVM Switch
• Service Level: Gold Hardware Extended Warranty
• Support Type: Phone support and return material authorization (RMA)
• Replacement Policy: Advanced next-business-day replacement with media retention option
• Response Time: 2-8 hours based on severity level

How to Install

Installation of the Vertiv 1 Year Gold Hardware Extended Warranty is straightforward. Simply purchase the warranty, and register your warranty details through the Vertiv online portal or customer support. Ensure that the details of your Vertiv Avocent MPU8032 Digital KVM Switch are accurately provided for proper coverage. In case of hardware failure, contact Vertiv’s support line for immediate assistance, and follow their instructions for RMA processing if required.

Frequently Asked Questions

• What does the Gold Hardware Extended Warranty cover?
  The warranty covers hardware failures and provides access to next-business-day replacements, phone support, and media retention options.
• How long is the warranty valid?
  The warranty is valid for one year from the date of purchase.
• What is the response time for support?
  Response times vary based on severity level, ranging from 2 to 8 hours.
• Can I keep my faulty unit?
  Yes, with the advanced replacement and media retention feature, you can keep your faulty unit while providing a certificate of destruction.
• How do I contact support?
  You can access 24/7 telephone support through the contact details provided upon purchasing the warranty.