Vertiv 1 Year Gold Hardware Extended Warranty for Vertiv Cybex SC 800/900 Series Secure Desktop KVM Switches (SC340, SC380, SC640, SC740, SC940, SC945, SC940H, SC945H, SC940D, SC945D)

The Vertiv 1 Year Gold Hardware Extended Warranty for Vertiv Cybex SC 800/900 Series Secure Desktop KVM Switches is designed for those who require reliable and uninterrupted service for their KVM switches. Ensuring operational efficiency and minimizing downtime, this extended warranty provides comprehensive coverage that can give peace of mind to businesses that depend on these critical systems. With advanced replacement options and dedicated support, you can rest assured that your equipment is in good hands.

• Comprehensive Coverage: The 1 Year Gold Hardware Extended Warranty offers extensive support, including return material authorization (RMA) and direct phone assistance, ensuring quick resolution of issues.
• Advanced Replacement: Enjoy the convenience of next-business-day advanced replacement, where a unit is delivered to you before you send back the failed one, minimizing downtime.
• Media Retention Option: This warranty includes an advanced replacement with media retention, allowing you to retain ownership of the defective unit while providing a certificate of destruction within a specified timeframe.
• 24/7 Support: Benefit from anytime access to telephone support, available around the clock to address any urgent inquiries or technical issues you may face.
• Timely Response: The warranty promises a service response time of 2-8 hours based on the severity of the issue, ensuring that critical problems are addressed promptly.

Technical Details of Product

• Compatibility: Vertiv Cybex SC 800/900 Series Secure Desktop KVM Switches (Models SC340, SC380, SC640, SC740, SC940, SC945, SC940H, SC945H, SC940D, SC945D)
• Warranty Duration: 1 Year
• RMA Process: Return Material Authorization included
• Support Availability: 24/7 telephone support
• Replacement Delivery: Next-business-day advanced replacement

How to Install

To activate your Vertiv 1 Year Gold Hardware Extended Warranty, follow these simple steps:

1. Purchase the warranty through your preferred vendor.
2. Receive your warranty confirmation via email.
3. Keep the confirmation details handy for quick access when needed.
4. In case of equipment failure, contact the 24/7 support line provided in the warranty confirmation.
5. Follow the assistance provided by the support team to initiate the RMA process or any necessary replacement procedures.

Frequently Asked Questions

• What is covered under the warranty? The warranty covers hardware maintenance, including advanced replacement, RMA, and 24/7 support.
• How do I initiate a warranty claim? You can initiate a claim by contacting the support line provided with your warranty confirmation.
• What is the expected response time for support? The warranty promises a 2-8 hour service response time based on the issue's severity level.
• Is there a limit to the number of replacements? The warranty allows for advanced replacement of defective units as needed during the warranty period.
• Can I retain the defective unit? Yes, with the media retention option, you can keep the defective unit while following the certificate of destruction process.