Vertiv 1 Year Gold Hardware Extended Warranty for Vertiv Cybex SC 800/900 Series Secure Desktop KVM Switches (SC680, SC780)

The Vertiv 1 Year Gold Hardware Extended Warranty for Vertiv Cybex SC 800/900 Series Secure Desktop KVM Switches (SC680, SC780) stands as an essential investment for businesses and individuals relying on the efficiency and performance of their KVM switch devices. This premium warranty plan ensures you receive top-notch support, allowing your operations to run smoothly without interruptions. With a focus on rapid response, advanced replacement options, and around-the-clock support, you can trust that any hardware concerns will get resolved promptly and effectively.

• Comprehensive Coverage: The Gold Hardware Extended Warranty provides extensive protection for your Vertiv Cybex SC 800/900 Series KVM Switches, safeguarding models SC680 and SC780 against unexpected hardware failures.
• Fast Response Times: Experience a service response time as quick as 2-8 hours, depending on the issue's severity. This rapid attention minimizes downtime and keeps your operations on track.
• Advanced Next-Business-Day Replacement: In the event of a hardware failure, enjoy the convenience of receiving a replacement unit shipped directly to you before returning the defective one, ensuring uninterrupted operation without delays.
• Media Retention Option: Maintain possession of your failed unit with the media retention option. Simply submit a certificate of destruction within a specified timeframe after receiving your replacement, providing flexibility for your operations.
• 24/7 Support Availability: Benefit from round-the-clock telephone support. Vertiv's dedicated team of experts is always available to assist you with any questions or concerns, day or night.

Technical Details of the Product

• Warranty Duration: 1 Year
• Applicable Models: Vertiv Cybex SC 800/900 Series (SC680, SC780)
• Response Time: 2-8 hours based on severity level
• Replacement: Next-business-day advanced replacement
• Support: 24/7 telephone support included

How to Install

Activating your Vertiv 1 Year Gold Hardware Extended Warranty is straightforward. Follow these simple steps:

1. Purchase the warranty through an authorized Vertiv provider.
2. Keep your purchase receipt as proof of purchase.
3. Register your warranty on the Vertiv website or reach out to customer support for assistance.
4. In the event of a hardware issue, contact Vertiv support via the provided 24/7 phone number.
5. Follow the instructions given by the support team for RMA processing and replacement unit delivery.

Frequently Asked Questions

• What does the Gold Hardware Extended Warranty cover? This warranty covers hardware failures for Vertiv Cybex SC 800/900 Series KVM Switches, providing advanced replacement, support, and maintenance services.
• How do I initiate a warranty claim? To initiate a warranty claim, contact Vertiv's customer support using the 24/7 telephone number provided. They will guide you through the RMA process.
• Can I keep my failed unit? Yes, with the media retention option, you can retain your failed unit and send a certificate of destruction to Vertiv within the specified period.
• Is telephone support really available 24/7? Yes, Vertiv provides round-the-clock telephone support, ensuring that expert assistance is always just a call away.
• What is the expected response time for support? The expected response time for support issues is between 2-8 hours, depending on the severity of the problem.