Vertiv 2 Year Gold Hardware Maintenance Plan for Vertiv Avocent MPU2032 Digital KVM Switch (2YGLD-MPU2032)

The Vertiv 2 Year Gold Hardware Maintenance Plan for the Vertiv Avocent MPU2032 Digital KVM Switch (2YGLD-MPU2032) is an indispensable investment for organizations that prioritize operational efficiency and reliability in their hardware systems. This comprehensive maintenance plan ensures that your KVM switch remains functional with minimal downtime, allowing your team to focus on their core tasks without the worry of hardware failures. With its robust features and dedicated support, the Gold Maintenance Plan is designed to meet the diverse needs of modern businesses.

• Comprehensive Coverage: The 2 Year Gold Hardware Maintenance Plan covers all essential aspects of hardware support for your Vertiv Avocent MPU2032, including return material authorization (RMA) and phone support, ensuring you have the resources you need when you need them most.
• Expedited Support: Enjoy enhanced tech support with product updates and a dedicated service team ready to assist you, ensuring your KVM switch operates smoothly and efficiently at all times.
• Next-Business-Day Replacement: In the event of hardware failure, this plan provides advanced next-business-day replacement delivery, meaning you can quickly replace a malfunctioning unit and minimize disruption to your operations.
• Media Retention Option: With the advanced replacement plan, you can retain your faulty unit while sending a certificate of destruction within a specified period, giving you added flexibility and control over your hardware management.
• Rapid Service Response: Depending on the severity of the issue, expect a service response time of just 2-8 hours, ensuring that urgent problems are addressed promptly and effectively.

Technical Details of the Product

• Product Name: Vertiv 2 Year Gold Hardware Maintenance Plan for Vertiv Avocent MPU2032 Digital KVM Switch
• Plan Duration: 2 Years
• Service Response Time: 2-8 Hours (depending on severity level)
• Advanced Replacement: Next-Business-Day RMA and advanced replacement with media retention option
• Support Type: Phone support and technical assistance

How to Install

Installing the Vertiv 2 Year Gold Hardware Maintenance Plan is simple and straightforward. Follow these steps:

1. Purchase the maintenance plan alongside your Vertiv Avocent MPU2032 Digital KVM Switch.
2. Register your product and maintenance plan via the Vertiv website or through your authorized Vertiv distributor.
3. Keep your purchase confirmation and maintenance plan details handy in case you need to access support.
4. For any technical issues, contact Vertiv’s dedicated support team using the provided phone support number.

Frequently Asked Questions

What is included in the Vertiv 2 Year Gold Hardware Maintenance Plan?

The plan includes return material authorization (RMA), phone support, product updates, and advanced next-business-day replacements.

How does the advanced replacement work?

If your KVM switch fails, Vertiv will send you a replacement unit next business day, allowing you to keep the faulty unit until the certificate of destruction is sent back.

What is the service response time?

The service response time varies from 2 to 8 hours based on the severity of the issue you are experiencing.

Who should I contact for support?

You can reach out to Vertiv's dedicated support team via the phone number provided with your maintenance plan documentation.

Is this plan transferable if I sell my KVM switch?

Yes, the maintenance plan can be transferred to a new owner, but please verify the transfer process with Vertiv's customer support.