Vertiv 2 Year Gold Hardware Maintenance Plan for Vertiv Avocent MPU8032 Digital KVM Switch (2YGLD-MPU8032)

The Vertiv 2 Year Gold Hardware Maintenance Plan for the Vertiv Avocent MPU8032 Digital KVM Switch (2YGLD-MPU8032) provides essential support and peace of mind for users relying on this high-performance equipment. This extended warranty plan ensures that your operations run smoothly with minimal downtime, giving you confidence in your hardware’s reliability. With comprehensive coverage, this plan is designed to meet the needs of both small and large organizations that depend on their KVM switches for effective management of multiple servers.

• Comprehensive Coverage: The 2 Year Gold Hardware Maintenance Plan offers extensive support, including return material authorization (RMA) and phone support, ensuring that you have the help you need whenever challenges arise.
• Efficient Tech Support: Enjoy extended technical support with the maintenance plan, ensuring that you have access to expert assistance to resolve any issues quickly and effectively.
• Advanced Replacement Service: Experience peace of mind with advanced next-business-day replacement units. This service guarantees that you receive a replacement unit before shipping back the failed unit, minimizing downtime for your operations.
• Media Retention Option: The plan allows for advanced replacements with media retention, enabling you to keep the failed unit while sending a certificate of destruction within a specified timeframe. This feature adds an extra layer of convenience for your organization.
• Rapid Response Times: Depending on the severity level, you can expect service response times between 2 to 8 hours, ensuring that urgent issues are addressed swiftly to maintain operational efficiency.

Technical Details of Product

• Product Type: Hardware Maintenance Plan
• Duration: 2 Years
• Service Level: Gold Level Support
• Response Time: 2-8 hours based on severity level
• Support Type: Phone Support, RMA, Advanced Replacement

How to Install

To take advantage of the Vertiv 2 Year Gold Hardware Maintenance Plan for the Vertiv Avocent MPU8032 Digital KVM Switch, follow these simple steps:

1. Purchase the maintenance plan through an authorized Vertiv distributor or directly from the Vertiv website.
2. Once purchased, you will receive a confirmation email with details of your plan and how to access support.
3. In case of hardware failure, contact Vertiv customer support using the provided phone number or online portal.
4. Request an RMA for the failed unit, and Vertiv will guide you through the advanced replacement process.
5. For media retention, ensure that you follow the guidelines provided in your confirmation email for sending back the failed unit.

Frequently Asked Questions

• What does the Gold Hardware Maintenance Plan cover?
  The Gold Hardware Maintenance Plan covers technical support, advanced replacement services, and the option for media retention.
• How do I request an RMA?
  To request an RMA, contact Vertiv customer support, and provide them with the necessary details about the hardware issue you are experiencing.
• What is the response time for support?
  Response times vary based on the severity level, ranging from 2 to 8 hours.
• Can I keep the failed unit?
  Yes, the plan includes media retention, allowing you to keep the failed unit while sending a certificate of destruction.
• How do I know if I am eligible for the maintenance plan?
  Eligibility for the maintenance plan can be confirmed at the time of purchase. Ensure that your Vertiv Avocent MPU8032 Digital KVM Switch is covered under the warranty period to qualify.