Vertiv 2 Year Gold Hardware Maintenance Plan for Vertiv Avocent SV 200/300 Series Desktop KVM Switches (2YGLD-SV)

The Vertiv 2 Year Gold Hardware Maintenance Plan for Vertiv Avocent SV 200/300 Series Desktop KVM Switches (2YGLD-SV) is the ideal solution for users who want to ensure their KVM installations run seamlessly. This comprehensive maintenance plan provides not just a warranty but a commitment to operational continuity and superior support. Invest in this plan to secure peace of mind knowing your hardware is protected against unforeseen failures, backed by top-tier support services.

• Comprehensive Coverage: The 2-Year Gold Hardware Maintenance Plan extends extensive warranty coverage for your Vertiv Avocent SV 200/300 Series Desktop KVM Switches, ensuring timely support whenever issues arise.
• Expedited Support: Experience a rapid service response time of 2-8 hours based on the severity of the issue, allowing you to minimize downtime and keep your operations running smoothly.
• Advanced Replacement Units: Enjoy the benefits of next-business-day advanced replacement units delivered before your failed unit is sent to Vertiv, ensuring minimal disruption in service.
• Media Retention Options: With advanced replacement that includes media retention, you have the flexibility to retain your defective unit while providing Vertiv with a certificate of destruction.
• Comprehensive Technical Support: Gain access to extended technical support, product updates, and return material authorization (RMA) processes, enabling you to resolve issues effectively.

Technical Details of the Product

• Product Name: Vertiv 2 Year Gold Hardware Maintenance Plan
• Plan Code: 2YGLD-SV
• Applicable Models: Vertiv Avocent SV 200/300 Series Desktop KVM Switches
• Service Response Time: 2-8 hours based on severity level
• Replacement Method: Next-business-day advanced replacement with media retention options

How to Install

Activating your Vertiv 2 Year Gold Hardware Maintenance Plan is a simple process:

1. Visit the official Vertiv website or an authorized reseller to purchase the maintenance plan.
2. After your purchase, you will receive an email confirmation with further instructions.
3. Follow the provided instructions to register your KVM Switch and activate the maintenance plan.
4. Keep the confirmation details accessible for future reference and support requests.

Frequently Asked Questions

• What is included in the Gold Hardware Maintenance Plan? The plan includes expedited product returns, advanced next-business-day replacements, technical support, and product updates.
• How does the advanced replacement work? If your unit fails, you will receive a replacement unit the next business day before returning the defective unit to Vertiv.
• Can I keep my defective unit? Yes, with the media retention option, you may keep your defective unit and provide a certificate of destruction to Vertiv.
• How quickly can I expect support? You can expect a service response time of 2-8 hours, depending on the severity of your issue.
• Is this plan transferable if I sell my KVM Switch? Yes, the maintenance plan can be transferred to a new owner, provided they contact Vertiv to update their information.