Vertiv 2 Year Gold Hardware Maintenance Plan for Vertiv Avocent SV 200/300 Series Desktop KVM Switches (2YGLD-SV)

The Vertiv 2 Year Gold Hardware Maintenance Plan for Vertiv Avocent SV 200/300 Series Desktop KVM Switches (2YGLD-SV) is your ultimate solution for ensuring uninterrupted operation and enhanced support for your KVM installations. With this plan, you are not just buying a warranty; you are investing in peace of mind, knowing that your hardware is protected against unexpected failures and that you have access to premium support services. Designed specifically for the Vertiv Avocent SV 200/300 Series, this maintenance plan offers a range of unique features and benefits that set it apart from standard warranty options.

• Comprehensive Coverage: The 2-Year Gold Hardware Maintenance Plan provides extensive warranty coverage for your Vertiv Avocent SV 200/300 Series Desktop KVM Switches, ensuring that you receive support when you need it the most.
• Expedited Support: Enjoy a fast service response time of 2-8 hours, depending on the severity of the issue, allowing you to minimize downtime and keep your operations running smoothly.
• Advanced Replacement Units: Benefit from next-business-day advanced replacement units, which are delivered prior to the shipping of your failed unit to Vertiv, ensuring that you have minimal disruption in service.
• Media Retention Options: With advanced replacement that includes media retention, you will have the option to keep your defective unit while sending Vertiv a certificate of destruction, providing you with added flexibility.
• Comprehensive Technical Support: Gain access to extended technical support, product updates, and return material authorization (RMA) processes, so you can resolve issues efficiently and effectively.

Technical Details of the Product

• Product Name: Vertiv 2 Year Gold Hardware Maintenance Plan
• Plan Code: 2YGLD-SV
• Applicable Models: Vertiv Avocent SV 200/300 Series Desktop KVM Switches
• Service Response Time: 2-8 hours based on severity level
• Replacement Method: Next-business-day advanced replacement with media retention options

How to Install

Purchasing and activating your Vertiv 2 Year Gold Hardware Maintenance Plan is a straightforward process:

1. Visit the official Vertiv website or authorized reseller to purchase the maintenance plan.
2. Once purchased, you will receive confirmation and instructions via email.
3. Follow the instructions to register your KVM Switch and activate the maintenance plan.
4. Keep the confirmation details handy for future reference and support requests.

Frequently Asked Questions

• What is included in the Gold Hardware Maintenance Plan?

  The plan includes expedited product returns, advanced next-business-day replacements, technical support, and product updates.

• How does the advanced replacement work?

  If your unit fails, you will receive a replacement unit the next business day before you send the defective unit back to Vertiv.

• Can I keep my defective unit?

  Yes, with the media retention option, you can keep your defective unit while providing a certificate of destruction to Vertiv.

• How quickly can I expect support?

  You can expect a service response time of 2-8 hours, depending on the severity of your issue.

• Is this plan transferable if I sell my KVM Switch?

  Yes, the maintenance plan can be transferred to a new owner, providing they contact Vertiv to update their information.