Vertiv 2 Year Gold Hardware Maintenance Plan for Vertiv Cybex SC 800/900 Series Secure Desktop KVM Switches (SC220, SC240, SC280, SC420, SC540, SC620, SC840D, SC845D, SC840H, SC845H, SC840, SC845, SCKM140, SCKM145, SV340H, SV340, SV340D) (2YGLD-SVSC1200)

The Vertiv 2 Year Gold Hardware Maintenance Plan is the ultimate solution for maintaining the performance and reliability of your Vertiv Cybex SC 800/900 Series Secure Desktop KVM Switches. With this plan, you gain access to unparalleled support and peace of mind, ensuring your critical equipment remains operational and efficient. Don't let hardware failures disrupt your workflow; invest in the protection that this Gold Maintenance Plan offers.

• Comprehensive Coverage: This 2 Year Gold Hardware Maintenance Plan specifically targets the Vertiv Cybex SC 800/900 Series Secure Desktop KVM Switches, including models SC220, SC240, SC280, SC420, SC540, SC620, SC840D, SC845D, SC840H, SC845H, SC840, SC845, SCKM140, SCKM145, SV340H, SV340, and SV340D.
• Next-Business-Day Replacement: In the event of hardware failure, your maintenance plan includes an advanced next-business-day replacement unit. This ensures minimal downtime, allowing you to keep your operations running smoothly.
• Return Material Authorization (RMA) and Phone Support: Enjoy the convenience of hassle-free returns with RMA and dedicated phone support. This service guarantees you receive prompt assistance when you need it most.
• Advanced Replacement with Media Retention: With this feature, customers can retain their faulty unit while receiving a replacement. Simply send a certificate of destruction within a specified period, simplifying the replacement process.
• Timely Technical Support: The plan includes extended technical support and product updates, ensuring that you stay informed about your KVM Switch's performance and any necessary adjustments.

Technical Details of Product

• Model Compatibility: Vertiv Cybex SC 800/900 Series Secure Desktop KVM Switches
• Plan Duration: 2 Years
• Service Response Time: 2-8 hour service response time based on severity level
• Replacement Policy: Next-business-day advanced replacement and media retention option

How to Install

Installing your 2 Year Gold Hardware Maintenance Plan is simple. Upon purchase, you will receive an activation code via email along with all necessary documentation. To activate your maintenance plan, follow these steps:

1. Locate the activation code in your email.
2. Visit the Vertiv warranty registration website.
3. Input your activation code and the required details about your KVM Switch unit.
4. Submit the form to complete the activation process.

Your Gold Hardware Maintenance Plan is now active, and you can enjoy uninterrupted support and service for the next two years.

Frequently Asked Questions

What models are covered under this maintenance plan?

The maintenance plan covers various models from the Vertiv Cybex SC 800/900 Series, including SC220, SC240, SC280, SC420, SC540, SC620, SC840D, SC845D, SC840H, SC845H, SC840, SC845, SCKM140, SCKM145, SV340H, SV340, and SV340D.

How does the advanced replacement with media retention work?

Upon receiving a replacement unit, you may retain the faulty unit. You are required to send a certificate of destruction within a set period to confirm that the defective unit has been disposed of properly.

What is the expected response time for service requests?

The service response time varies based on the severity level of the issue, ranging from 2 to 8 hours, ensuring you receive timely assistance based on your needs.

Is phone support available?

Yes, the maintenance plan includes dedicated phone support to assist you with any inquiries or issues that may arise during the plan's duration.