Vertiv 2 Year Gold Hardware Maintenance Plan for Vertiv Cybex SC 800/900 Series Secure Desktop KVM Switches (SC340, SC380, SC640, SC740, SC940, SC945, SC940H, SC945H, SC940D, SC945D) (2YGLD-SVSC2000)

If you own a Vertiv Cybex SC 800/900 Series Secure Desktop KVM Switch, ensuring its optimal performance and longevity is crucial. The Vertiv 2 Year Gold Hardware Maintenance Plan (2YGLD-SVSC2000) offers comprehensive support and peace of mind for users who rely on these advanced KVM switches for secure operations. This plan is designed to enhance your product experience by providing essential maintenance and support services, ensuring your KVM switches remain functional and efficient over the years.

• Extended Warranty Coverage: The 2 Year Gold Hardware Maintenance Plan provides an extended warranty that covers a wide range of issues, allowing you to focus on your work without worrying about hardware malfunctions.
• Peace of Mind with RMA: With the return material authorization (RMA) included, you can return any defective units easily, making the process hassle-free and efficient.
• Priority Phone Support: Access dedicated phone support for troubleshooting and technical advice, ensuring you have expert assistance whenever you need it.
• Quick Replacement Service: Enjoy advanced next-business-day replacement for your KVM switch, meaning you won't be left waiting long for a device to be repaired or replaced.
• Media Retention Option: The advanced replacement with media retention allows you to keep the non-functioning unit until you send a certificate of destruction, protecting sensitive data and improving data security.

Technical Details of the Product

• Product Name: Vertiv 2 Year Gold Hardware Maintenance Plan
• Applicable Models: Vertiv Cybex SC 800/900 Series (SC340, SC380, SC640, SC740, SC940, SC945, SC940H, SC945H, SC940D, SC945D)
• Service Duration: 2 Years
• Service Response Time: 2-8 hours depending on severity level
• Advanced Replacement: Next-business-day delivery of replacement unit

How to Install

Installing the Vertiv 2 Year Gold Hardware Maintenance Plan is straightforward. Once you purchase the plan, you will receive a confirmation and instructions for activating your warranty. Follow these simple steps:

1. Review the confirmation email for activation details.
2. Access the Vertiv support portal with your customer credentials.
3. Enter the necessary information about your KVM switch and the maintenance plan.
4. Confirm your registration and save any documentation for your record.

Frequently Asked Questions

1. What does the Gold Hardware Maintenance Plan cover?

The plan covers hardware malfunctions, includes return material authorization (RMA) for defective units, and provides priority phone support for troubleshooting issues.

2. How quickly can I get a replacement unit if my KVM switch fails?

You can expect to receive an advanced next-business-day replacement unit after you report the issue, minimizing downtime for your operations.

3. Can I keep my defective unit?

Yes, with the advanced replacement with media retention option, you can retain your defective unit until you provide a certificate of destruction, ensuring your data security is maintained.

4. What do I do if I need to return my unit?

Simply contact Vertiv's support for an RMA. They will guide you through the process of returning your defective unit.

5. Is this maintenance plan transferable?

Typically, the maintenance plan is tied to the original purchaser and the specific hardware covered. However, please check with Vertiv's customer service for transferability options.