Vertiv 4 Year Gold Hardware Extended Warranty for Vertiv Avocent ACS 5000/ACS 6000/ACS 8000 Advanced Console Servers 16 Port Models

Ensuring the reliability and performance of your Vertiv Avocent ACS 5000, ACS 6000, and ACS 8000 Advanced Console Servers is crucial for seamless operations. The Vertiv 4 Year Gold Hardware Extended Warranty offers comprehensive support that goes beyond the standard warranty, giving you the assurance you need for your critical IT infrastructure. With this extended warranty, you can focus on your business while we handle the technical challenges.

• Enhanced Coverage: The 4 Year Gold Hardware Extended Warranty extends your protection for Vertiv Avocent Advanced Console Servers 16 port models, providing an additional layer of security and support for your essential systems.
• Proactive Support: Enjoy 24/7 telephone support access to Vertiv’s knowledgeable technicians, ensuring that you have assistance whenever you need it. This level of support helps you quickly resolve issues and maintain your server uptime.
• Rapid Response Times: Depending on the severity of the issue, experience a service response time of 2 to 8 hours. This swift response is essential for minimizing downtime and disruptions in your operations.
• Advanced Replacement: Benefit from next-business-day advanced replacement units shipped to you prior to returning your failed unit. This means you can get back to business quickly without waiting for repairs.
• Media Retention Option: The warranty includes advanced replacement with media retention, allowing you to keep your non-functional unit while sending a certificate of destruction within a designated timeframe. This feature is especially useful for maintaining critical data and operational continuity.

Technical Details of the Product

• Compatible with Vertiv Avocent ACS 5000, ACS 6000, and ACS 8000 Advanced Console Servers (16 Port Models)
• Warranty Duration: 4 Years
• Service Response Time: 2-8 Hours based on severity
• Support: 24/7 telephone access
• Replacement Units: Next-business-day delivery
• Media Retention: Available for advanced replacement

How to Install

Installing the Vertiv 4 Year Gold Hardware Extended Warranty is straightforward and can be completed in a few simple steps:

1. Purchase the warranty via authorized Vertiv distributors or directly from Vertiv's official website.
2. Once purchased, you will receive confirmation and relevant documentation.
3. Register your warranty by visiting the Vertiv support website or contacting customer service with your product details.
4. Keep your warranty information and documentation accessible for future reference and claims.

Frequently Asked Questions

1. What does the Vertiv 4 Year Gold Hardware Extended Warranty cover?

The warranty covers hardware failures for the Vertiv Avocent ACS 5000, ACS 6000, and ACS 8000 Advanced Console Servers (16 Port Models) and includes support, advanced replacements, and media retention options.

2. How do I initiate a warranty claim?

To initiate a claim, contact Vertiv’s customer support through the provided 24/7 telephone support. Have your warranty documentation ready for reference.

3. Is there a limit on the number of replacements I can request?

The warranty allows for replacements based on the severity and frequency of hardware failures, but specific limits may apply. Contact customer support for more details.

4. Can I transfer my warranty to another user?

Warranty transferability may vary based on terms of the warranty. Please check the specific warranty documentation or contact Vertiv support for clarity.

5. What should I do if my server is out of warranty?

If your server is out of warranty, consider purchasing the extended warranty to protect against potential hardware failures and ensure continued support.