Vertiv 4 Year Gold Hardware Extended Warranty for Vertiv Avocent ACS 5000/ACS 6000/ACS 8000 Advanced Console Servers 8 Port Models

The Vertiv 4 Year Gold Hardware Extended Warranty for Vertiv Avocent ACS 5000/ACS 6000/ACS 8000 Advanced Console Servers (8 Port Models) is an indispensable solution for businesses aiming to maintain seamless operations and robust infrastructure support. This extended warranty is designed to protect your critical hardware investments while providing comprehensive support, allowing you to focus on what you do best — running your business. With key features such as advanced replacements and 24/7 assistance, you can have peace of mind knowing that your console servers are well taken care of.

• Comprehensive Coverage: The warranty extends your coverage for 4 years, protecting your Vertiv Avocent ACS 5000, ACS 6000, and ACS 8000 Advanced Console Servers against hardware failures, ensuring uninterrupted service to your operations.
• Fast Replacement: Enjoy next-business-day replacement units, which guarantees that you will experience minimal downtime. Your new unit will arrive before shipping back the failed unit, helping you maintain smooth operations throughout.
• Media Retention Option: This warranty includes a media retention policy, allowing you to retain the defective unit until you submit a certificate of destruction. This feature is invaluable for businesses that prioritize data security and compliance.
• Responsive Support: Gain access to 24/7 telephone support, ensuring that help is available whenever you need it. Whether you're dealing with a minor inconvenience or a major crisis, assistance is just a phone call away.
• Dedicated Service Levels: Experience priority service with a response time of 2-8 hours, depending on the severity of the issue. This ensures that critical problems are addressed swiftly, reducing potential disruptions to your business operations.

Technical Details of the Product

• Warranty Type: 4 Year Gold Hardware Extended Warranty
• Applicable Models: Vertiv Avocent ACS 5000, ACS 6000, ACS 8000 (8 Port Models)
• Service Response Time: 2-8 hours depending on severity
• Replacement Unit Delivery: Next-business-day
• Media Retention: Available
• Support Access: 24/7 Telephone Support

How to Install

Installing the warranty coverage is a simple process. Upon purchasing the Vertiv 4 Year Gold Hardware Extended Warranty, you will receive confirmation of your warranty activation. There is no physical installation required; your warranty will be linked directly to your existing Vertiv Avocent console servers in the manufacturer's records. For any inquiries or support related to the warranty, you can contact the Vertiv customer support team anytime for assistance.

Frequently Asked Questions

• What does the warranty cover? The warranty covers hardware failures for the specified Vertiv Avocent console server models and includes advanced replacement, media retention options, and 24/7 support.
• How do I request a replacement unit? To request a replacement unit, contact Vertiv support, provide your warranty details, and describe the issue you are experiencing. A return material authorization (RMA) will be generated and a replacement will be sent.
• What is the media retention policy? The media retention policy allows customers to keep the defective unit until they submit a certificate of destruction, which is critical for data protection and compliance.
• Can I upgrade my warranty? Yes, you can upgrade your warranty at any time before it expires. Please contact Vertiv sales for more information on available options.
• Is the warranty transferable? The warranty is generally non-transferable; however, exceptions may apply. Please consult the warranty agreement or contact Vertiv for clarification.