Vertiv 4 Year Gold Hardware Extended Warranty for Vertiv Avocent MPU108E

The Vertiv 4 Year Gold Hardware Extended Warranty for the Vertiv Avocent MPU108E is the ideal solution for businesses seeking extended protection and reliable support for their Digital KVM Switch. This exclusive warranty not only provides peace of mind but also ensures your critical systems remain operational with minimal downtime. Experience comprehensive coverage tailored specifically for your needs, designed to deliver seamless hardware maintenance and exceptional customer support.

• Extensive Coverage: Enjoy an additional 4 years of warranty protection specifically designed for the Vertiv Avocent MPU108E Digital KVM Switch. This coverage safeguards your investment and ensures you have support when you need it most.
• Advanced Replacement Options: Benefit from advanced next-business-day replacement units delivered prior to the shipping of your failed unit. This minimizes downtime and keeps your operations running smoothly.
• Media Retention Feature: The advanced replacement with media retention allows you to retain the defective unit while sending a certificate of destruction within a designated timeframe, offering you flexibility and convenience.
• 24/7 Telephone Support: Gain access to around-the-clock telephone support, ensuring expert assistance is always just a call away, no matter the time of day.
• Swift Service Response: With a service response time ranging from 2 to 8 hours depending on the severity level, you can trust that urgent issues will be addressed promptly, minimizing disruption to your business operations.

Technical Details of the Product

• Compatible Product: Vertiv Avocent MPU108E Digital KVM Switch
• Warranty Duration: 4 Years
• Service Response Time: 2-8 hours based on severity
• Replacement Options: Next-business-day advanced replacement and media retention
• Support: 24/7 telephone access to the customer support team

How to Install

Installing the Vertiv 4 Year Gold Hardware Extended Warranty is a straightforward process:

1. Purchase the warranty through an authorized Vertiv dealer or directly from Vertiv's website.
2. After purchase, you will receive a confirmation email containing your warranty details and instructions.
3. Keep the warranty confirmation document in a safe location for future reference.
4. If you need to utilize the warranty services, contact Vertiv customer support using the provided support number in your warranty confirmation.
5. Follow any additional instructions provided by the support team for returns or replacements.

Frequently Asked Questions

• What is covered under the Vertiv 4 Year Gold Hardware Extended Warranty? This warranty covers hardware issues related to the Vertiv Avocent MPU108E Digital KVM Switch, including advanced replacement services and technical support.
• How do I initiate a warranty claim? To initiate a claim, contact Vertiv customer support at the number provided in your warranty confirmation email. They will guide you through the process.
• What happens if my unit fails? If your unit fails, you will receive a next-business-day replacement unit. You can retain the defective unit until you complete the certificate of destruction as per the warranty terms.
• Can I transfer the warranty to another party? Generally, warranties are non-transferable, but you should check the specific terms and conditions outlined in your warranty agreement or contact Vertiv for clarification.
• Is there any limit on the number of claims I can make? There are no set limits on the number of claims; however, each claim will be evaluated based on the warranty terms and conditions.