Vertiv 4 Year Gold Hardware Extended Warranty for Vertiv Avocent MPU4032

Ensure your Vertiv Avocent MPU4032 Digital KVM Switch remains at peak performance with the 4 Year Gold Hardware Extended Warranty. This comprehensive warranty plan provides essential support and peace of mind, safeguarding your investment against unforeseen hardware failures and ensuring you have access to expert assistance whenever you need it.

• Four-Year Coverage: Enjoy an extensive four-year protection plan, offering you long-term security for your Vertiv Avocent MPU4032 KVM Switch.
• Next-Business-Day Replacement: Receive an advanced replacement unit by the next business day, minimizing downtime and keeping your systems running smoothly.
• 24/7 Telephone Support: Access expert telephone support any time of the day or night, ensuring you have assistance at your fingertips whenever issues arise.
• Media Retention Option: With the advanced replacement feature that includes media retention, you can keep your failed unit while sending a certificate of destruction, providing flexibility in your hardware management.
• Rapid Service Response: Benefit from a service response time of 2-8 hours, depending on the severity of the issue, ensuring that critical problems are addressed swiftly.

Technical Details of the Product

• Warranty Duration: 4 Years
• Product Compatibility: Vertiv Avocent MPU4032 Digital KVM Switch
• Service Level: Gold Hardware Extended Warranty
• Support Availability: 24/7 Phone Support
• Replacement Policy: Advanced next-business-day replacement with media retention available

How to Install

Installing your Vertiv 4 Year Gold Hardware Extended Warranty is straightforward:

1. Purchase the warranty through an authorized Vertiv reseller or directly from Vertiv.
2. Once you receive your warranty confirmation, ensure you keep it handy for reference.
3. In the event of a hardware failure, contact Vertiv’s 24/7 support team using the contact information provided in your warranty documentation.
4. Follow the instructions from the support team to initiate the RMA process for your replacement unit.
5. Once your replacement unit arrives, simply connect it to your existing setup and return the failed unit as per the given instructions.

Frequently Asked Questions

• What does the 4 Year Gold Hardware Extended Warranty cover?
  It covers hardware failures for the Vertiv Avocent MPU4032, providing next-business-day replacements, tech support, and media retention options.
• How do I initiate a warranty claim?
  Contact Vertiv’s support team via the provided telephone number or online support portal to start the RMA process.
• Is there a limit to how many times I can use this warranty?
  There are no set limits, as long as the warranty remains valid and covers the specific hardware failure.
• Can I transfer my warranty to a different unit?
  Typically, warranties are tied to specific units. Please consult with Vertiv support for options regarding transferability.
• What are the service response times?
  Service response times vary from 2 to 8 hours, depending on the severity of the issue reported.