Vertiv 4 Year Gold Hardware Extended Warranty for Vertiv Avocent MPU8032

The Vertiv 4 Year Gold Hardware Extended Warranty for Vertiv Avocent MPU8032 is designed to provide comprehensive support and peace of mind to users of this advanced Digital KVM Switch. This warranty enhances your investment with reliable hardware maintenance, ensuring you receive prompt and effective assistance when needed. With this extended warranty, you can focus on your operations without worrying about potential hardware failures.

• Comprehensive Coverage: The warranty extends your protection for four years, covering the Vertiv Avocent MPU8032 Digital KVM Switch, enhancing your overall productivity and operational reliability.
• Rapid Response Times: Enjoy service response times ranging from 2 to 8 hours, depending on the severity of the issue, ensuring that critical problems are addressed without delay.
• Next-Business-Day Advanced Replacement: In the event of a hardware failure, benefit from next-business-day replacement units shipped directly to your location, allowing you to minimize downtime.
• Media Retention Option: With the advanced replacement service, you can retain the failed unit and send a certificate of destruction later, providing added convenience and flexibility.
• 24/7 Access to Support: Gain peace of mind with round-the-clock telephone support, available anytime to assist you with inquiries and technical issues, ensuring you are never left alone during critical moments.

Technical Details of the Product

• Warranty Duration: 4 Years
• Product Covered: Vertiv Avocent MPU8032 Digital KVM Switch
• Response Time: 2-8 hours based on severity
• Support Type: Phone support 24/7
• Replacement Policy: Next-business-day advanced replacement with media retention

How to Install

Installing your Vertiv 4 Year Gold Hardware Extended Warranty is a straightforward process. Simply purchase the warranty through an authorized distributor or online platform. After purchase, you will receive confirmation along with details on how to activate your warranty. Ensure that you keep your product documentation handy for future reference and warranty claims.

Frequently Asked Questions

What does the warranty cover?

The warranty covers hardware maintenance, including expedited product returns, product updates, and ongoing technical support for the Vertiv Avocent MPU8032.

How do I request a replacement unit?

To request a replacement unit, contact Vertiv support through the designated phone line provided with your warranty confirmation. They will guide you through the return material authorization (RMA) process.

Can I keep the faulty unit?

Yes, with the advanced replacement option, you can retain the faulty unit and submit a certificate of destruction within the specified timeframe.

How do I contact support?

Support is available 24/7 via phone. Contact information will be included in your warranty documentation.

What is the average response time for support?

Response times typically range from 2 to 8 hours, depending on the issue's severity level, ensuring that you receive timely assistance.