Vertiv 4 Year Gold Hardware Extended Warranty for Vertiv Avocent MPU8032

When the Vertiv Avocent MPU8032 Digital KVM Switch powers mission-critical operations, you need protection that goes beyond basic support. The Vertiv 4 Year Gold Hardware Extended Warranty delivers a comprehensive, outcome-focused program designed to minimize downtime, accelerate issue resolution, and extend the life of your KVM investment. This warranty is built for organizations that demand fast, reliable service and proactive maintenance, ensuring your MPU8032 remains operational with minimal disruption. From rapid RMA processing to advanced replacement, media retention, and around-the-clock phone access, this coverage translates into real-world value for IT teams, data centers, and enterprise networks that rely on uninterrupted access to their server and console infrastructure.

• Long-term hardware protection – A full 4-year Gold Hardware Extended Warranty specifically for the Vertiv Avocent MPU8032 Digital KVM Switch, designed to safeguard against hardware failures and defects throughout the life of the device.
• Advanced next-business-day replacement – When a hardware issue is identified, an advanced replacement unit is shipped next business day, with the failed unit handled through a streamlined RMA process to minimize downtime.
• RMA and media retention options – Return Material Authorization (RMA) is included, with an optional media retention program that lets you keep the failed unit while you receive a certificate of destruction within a defined window.
• Comprehensive support across channels – Anytime 24/7 telephone support, dedicated hardware maintenance, and access to product updates and extended technical assistance to keep your system current and compliant with evolving requirements.
• Fast response time tailored to severity – Service response times range from 2 to 8 hours depending on severity level, ensuring your most critical outages are addressed quickly while still providing standard coverage for less urgent issues.

Technical Details of Vertiv Avocent MPU8032 Warranty

• Product coverage: 4 Year Gold Hardware Extended Warranty for the Vertiv Avocent MPU8032 Digital KVM Switch
• Service levels: 2-8 hour response time depending on severity level to align with business impact
• Replacement policy: Advanced next-business-day replacement with proactive shipment prior to return of the failed unit
• RMA and disposal options: Return Material Authorization (RMA) included; option for media retention with certificate of destruction
• Support channels: Anytime 24/7 telephone access for technical support and inquiries
• Maintenance scope: Hardware maintenance includes product updates and extended technical support, plus expedited product returns
• Intended device: Vertiv Avocent MPU8032 Digital KVM Switch
• What’s included: RMA processing, hardware replacement, and ongoing access to phone-based support and software/firmware updates as applicable

How to install Vertiv Avocent MPU8032 Extended Warranty

• Verify eligibility: Ensure the MPU8032 device is registered under the warranty program and confirm your purchase details align with coverage terms.
• Activate coverage: Enroll the MPU8032 in the 4 Year Gold Hardware Extended Warranty through the official Vertiv Avocent warranty portal or designated partner portal, and save confirmation for your records.
• Document the baseline: Record serial numbers, firmware levels, and current configuration to assist with rapid diagnostics if an issue arises.
• Prepare for service events: In the event of a hardware fault, contact Vertiv support via 24/7 telephone access to initiate the RMA process and schedule replacement if required.
• Manage replacements and disposal: If you opt for media retention, follow the provided instructions and retain the failed unit while a certificate of destruction is issued; otherwise, return the unit as directed by the RMA process.

Frequently asked questions

• What does the 4 Year Gold Hardware Extended Warranty cover? It provides hardware protection for the Vertiv Avocent MPU8032 Digital KVM Switch, including advanced next-business-day replacement, RMA processing, 24/7 phone support, and hardware maintenance with product updates and extended technical assistance. It also includes the option for media retention with a certificate of destruction.
• How quickly can I expect service after reporting a fault? Service response times are 2 to 8 hours, depending on the severity level of the incident, with higher-severity cases prioritized for rapid resolution. 24/7 telephone support is always available for escalation and coordination.
• What is advanced replacement and how does it work? When a fault is confirmed, you receive an advanced replacement unit the next business day. The failed unit is returned to Vertiv through the established RMA process, often before the replacement ships, to minimize downtime and restore operations quickly.
• What about the media retention option? Media retention lets you keep the failed unit and receive a certificate of destruction within a set period. This option supports secure disposal while you maintain continuity of service with the replacement hardware.
• How do I activate and manage my warranty? Activate the warranty through the Vertiv Avocent warranty portal, associate it with the MPU8032 device, and maintain documentation (RMA numbers, serials, and confirmations) for easy reference during any service event.
• What is included in the support package beyond replacement? In addition to hardware replacement, the Extended Warranty includes access to product updates, extended technical support, and expedited product returns, ensuring your system remains up to date and serviceable throughout the coverage period.