Description
The Vertiv 4 Year Gold Hardware Extended Warranty for Vertiv Cybex SC 800/900 Series Secure Desktop KVM Switches is an essential safeguard for your KVM switch systems, ensuring peak performance and reliability. This warranty extends the life of your investment and provides peace of mind by offering tailored support to meet your KVM switch needs. With quick replacement options and 24/7 support, this warranty is ideal for businesses that rely on secure KVM solutions in today's fast-paced technology environment.
- Comprehensive Coverage: The warranty protects a wide range of Vertiv Cybex SC 800/900 Series models, including SC220, SC240, SC280, SC420, SC540, SC620, SC840D, SC845D, SC840H, SC845H, SC840, SC845, SCKM140, SCKM145, SV340H, SV340, and SV340D. Your specific KVM switch is guarded against hardware failure and service interruptions.
- Next-Business-Day Replacement: Enjoy the convenience of advanced replacement options, where a new unit can be delivered to your location on the next business day. This minimizes downtime and ensures that your operations continue to run smoothly.
- Media Retention: With the advanced replacement service, you can retain the defective unit while Vertiv provides guidance for its disposal. This allows for a hassle-free return process, making it easy to manage your equipment.
- 24/7 Support: Gain access to round-the-clock telephone support, ensuring that assistance is available whenever you need it, regardless of the time of day or night.
- Rapid Response Times: Depending on the severity of the issue, expect service response times ranging from 2 to 8 hours. This ensures that critical issues are addressed promptly, maintaining the integrity of your system.
Technical Details of Product
- Warranty Length: 4 Years
- Models Covered: SC220, SC240, SC280, SC420, SC540, SC620, SC840D, SC845D, SC840H, SC845H, SC840, SC845, SCKM140, SCKM145, SV340H, SV340, SV340D
- Service Response: 2-8 hours depending on issue severity
- Support Availability: 24/7 telephone support
- Advanced Replacement: Next-business-day delivery with media retention
How to Install
Installing the Vertiv 4 Year Gold Hardware Extended Warranty is a straightforward process:
- Purchase the warranty through an authorized Vertiv channel or website.
- Keep your product information handy, including the model number and serial number, as you will need this during activation.
- Follow the provided instructions for warranty activation, either online or via telephone support.
- Once activated, ensure to keep records of your warranty details and contact information for easy access in case of future support needs.
Frequently Asked Questions
- What is covered under the warranty? The warranty covers hardware failures for the specified Vertiv Cybex SC 800/900 Series KVM switches, including replacement and repair services.
- How do I request a replacement unit? You can request a replacement unit by contacting Vertiv's support team via telephone at any time. They will guide you through the return material authorization (RMA) process.
- Can I keep the defective unit? Yes, with the advanced replacement service, you are permitted to retain the defective unit until you send a certificate of destruction within the specified period.
- Is telephone support available internationally? Yes, Vertiv provides 24/7 support, which is accessible globally to help you resolve any issues with your KVM switches.
- What is the average response time for support? The response time for support can vary depending on the severity of the issue, with typical times ranging from 2 to 8 hours.
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