Vertiv 4 Year Gold Hardware Extended Warranty for Vertiv Cybex SC 800/900 Series Secure Desktop KVM Switches (SC340, SC380, SC640, SC740, SC940, SC945, SC940H, SC945H, SC940D, SC945D)

The Vertiv 4 Year Gold Hardware Extended Warranty for Vertiv Cybex SC 800/900 Series Secure Desktop KVM Switches is the ultimate solution for organizations seeking unparalleled support and security for their KVM switches. This comprehensive warranty is designed to keep your systems operational, allowing businesses to focus on their core functions without worrying about potential hardware issues. With extended coverage, rapid response support, and advanced replacement options, you can ensure your operations run smoothly and securely.

• Comprehensive Coverage: This warranty extends your existing coverage by an additional 4 years, ensuring extensive protection for your Vertiv Cybex SC 800/900 Series Secure Desktop KVM Switches.
• Rapid Response Support: Benefit from guaranteed service response times of 2-8 hours based on the severity level of your technical issues, ensuring quick resolution and minimal disruption.
• Next-Business-Day Replacement: Receive an advanced replacement unit the next business day if your KVM switch fails, significantly reducing downtime and keeping your operations on track.
• Media Retention Option: Retain the failed unit during the replacement process while providing a certificate of destruction to ensure compliance and data security.
• 24/7 Phone Support: Access around-the-clock telephone support, enabling you to address any issues promptly at any time of the day or night.

Technical Details of the Product

• Warranty Type: 4 Year Gold Hardware Extended Warranty
• Coverage: Vertiv Cybex SC 800/900 Series Secure Desktop KVM Switches (Models: SC340, SC380, SC640, SC740, SC940, SC945, SC940H, SC945H, SC940D, SC945D)
• Support Type: 24/7 telephone support, RMA for hardware
• Response Time: 2-8 hour service response time (Severity level based)
• Replacement: Next-business-day advanced replacement with media retention

How to Install

Installing the Vertiv 4 Year Gold Hardware Extended Warranty is straightforward. Once you purchase the warranty, follow these steps:

1. Register your warranty by contacting the Vertiv support team.
2. Keep your proof of purchase handy for any warranty claims.
3. In case of hardware failure, contact the support team for RMA and replacement arrangements.
4. Follow the instructions provided by the support team for returning the defective unit if required.

Frequently Asked Questions

• What does the 4 Year Gold Hardware Extended Warranty cover?

  The warranty covers hardware maintenance, product updates, expedited product returns, and access to 24/7 phone support for the Vertiv Cybex SC 800/900 Series Secure Desktop KVM Switches.

• How do I initiate a warranty claim?

  To initiate a warranty claim, contact the Vertiv support team with your warranty registration details and proof of purchase.

• What is the response time for support?

  The warranty guarantees a response time of 2-8 hours based on the severity of the issue.

• Can I keep the failed unit during the replacement process?

  Yes, with the media retention option, you can retain the failed unit while sending a certificate of destruction within a set time frame.

• Is support available 24/7?

  Yes, the warranty offers 24/7 telephone support to assist you with any issues that may arise.