Vertiv 4 Year Gold Hardware Extended Warranty for Vertiv Cybex SC 800/900 Series Secure Desktop KVM Switches (SC680, SC780)

The Vertiv 4 Year Gold Hardware Extended Warranty for Vertiv Cybex SC 800/900 Series Secure Desktop KVM Switches is a crucial safeguard for your business's IT infrastructure. Designed for organizations that demand reliability and robust performance, this extended warranty ensures that your KVM switches remain operational, providing peace of mind and support for critical operations.

• Comprehensive Coverage: The 4 Year Gold Hardware Extended Warranty offers extensive protection for your Vertiv Cybex SC 800/900 Series Secure Desktop KVM Switches, ensuring they are always ready to perform when you need them most.
• Rapid Response Times: With a service response time of 2-8 hours based on severity level, you can quickly address issues, minimizing downtime and keeping your operations running smoothly.
• Advanced Replacement Options: Enjoy next-business-day advanced replacement units shipped to you before returning any failed equipment, ensuring seamless continuity of service without delays.
• Media Retention Benefits: The advanced replacement with media retention feature allows you to keep your non-functional unit while sending a certificate of destruction. This provides an added layer of data protection, safeguarding sensitive information.
• 24/7 Support Access: Access expert assistance any time of the day or night with 24/7 telephone support, ensuring that help is just a call away whenever you encounter an issue.

Technical Details of Product

• Product Type: Extended Warranty
• Coverage Duration: 4 Years
• Applicable Products: Vertiv Cybex SC 800/900 Series Secure Desktop KVM Switches (SC680, SC780)
• Service Response Time: 2-8 hours based on severity
• Support Availability: 24/7 telephone support

How to Install

Activating your Vertiv 4 Year Gold Hardware Extended Warranty is a straightforward process. Follow these simple steps:

1. Purchase the extended warranty through an authorized reseller or directly from Vertiv.
2. Register your warranty online on the Vertiv warranty registration portal, entering your product information.
3. Keep the warranty confirmation document for your records.
4. In the event of hardware issues, contact the 24/7 support line provided in your warranty documents to initiate the RMA (Return Material Authorization) process.
5. Follow the instructions from the support team regarding advanced replacement and media retention, if applicable.

Frequently Asked Questions

• What is covered under the Vertiv 4 Year Gold Hardware Extended Warranty? The warranty covers hardware failures for the Vertiv Cybex SC 800/900 Series Secure Desktop KVM Switches, including return material authorization (RMA), phone support, and advanced replacement service.
• How do I initiate a warranty claim? To initiate a claim, contact the 24/7 telephone support mentioned in your warranty documents. A support representative will guide you through the RMA process.
• What is the advanced replacement with media retention option? This option allows you to receive a replacement unit before returning the failed unit. You can keep the non-functional unit until you provide a certificate of destruction to Vertiv.
• Is there a cost associated with the warranty? Yes, there is a fee for the 4 Year Gold Hardware Extended Warranty, which varies based on the reseller and any ongoing promotions.
• Can I transfer the warranty to another product or user? No, the warranty is tied to the specific Vertiv Cybex KVM Switch model and cannot be transferred to other products or users.