Vertiv Avocent 1 Year Gold Hardware Extended Warranty for Avocent MPU108E Digital KVM Switch

The Vertiv Avocent 1 Year Gold Hardware Extended Warranty for the Avocent MPU108E Digital KVM Switch is an essential addition to ensure uninterrupted performance and reliability for your business operations. This warranty provides peace of mind by safeguarding your investment with comprehensive support and maintenance options. Designed for users who require additional product assurance, this extended warranty offers a plethora of unique features and benefits tailored to enhance your experience.

• Comprehensive Coverage: The 1 Year Gold Hardware Extended Warranty provides essential coverage for the Avocent MPU108E Digital KVM Switch, ensuring that your critical equipment remains operational and any hardware issues are promptly addressed.
• Advanced Replacement: Enjoy the advantages of advanced next-business-day replacement units delivered right to your door. This proactive service minimizes downtime by ensuring you have a working unit while the failed one is being processed.
• Media Retention Option: The warranty includes a unique media retention feature, allowing you to keep the non-functional unit. You can simply send a certificate of destruction within the specified timeframe, offering flexibility and convenience.
• 24/7 Support Access: With around-the-clock telephone support, you can connect with highly trained technicians whenever you need assistance, ensuring your operational continuity is never compromised.
• Rapid RMA Process: The return material authorization (RMA) process is streamlined to ensure quick turnaround times. Depending on the severity level of the issue, service response times can be as quick as 2-8 hours.

Technical Details

• Product Compatibility: Specifically designed for the Vertiv Avocent MPU108E Digital KVM Switch.
• Service Duration: Covers a full year of extended warranty support.
• Response Times: 2-8 hour service response based on severity level.
• Support Options: 24/7 telephone support and advanced replacement options available.
• Warranty Type: Gold hardware extended warranty includes RMA and phone support.

How to Install

Activating your Vertiv Avocent 1 Year Gold Hardware Extended Warranty is simple. Follow these steps to ensure your coverage is in place:

1. Purchase the warranty through an authorized retailer or Vertiv’s official website.
2. Register your warranty by providing the required product information and proof of purchase on the Vertiv website or through customer service.
3. Keep your warranty confirmation email and any related documentation for future reference.
4. Should any hardware issues arise, contact the 24/7 support line with your warranty details to initiate the RMA process.

Frequently Asked Questions

• What does the Gold Hardware Extended Warranty include? The warranty includes advanced next-business-day replacement, RMA support, 24/7 telephone support, and a media retention option.
• How do I know if my warranty is active? You can confirm the status of your warranty by contacting customer service or checking the warranty registration on the Vertiv website.
• What should I do if my KVM switch fails? Contact the 24/7 support line provided in your warranty documentation to initiate the RMA process for your unit.
• Can I upgrade my warranty after purchase? Upgrades may be possible; please contact customer service for more information on available options.
• Is there a limit to the number of claims I can make? Generally, there are no limits, but please review your warranty specifics or consult customer service for details.