Vertiv Avocent 1 Year Gold Hardware Extended Warranty for Avocent MPU108E Digital KVM Switch

The Vertiv Avocent 1 Year Gold Hardware Extended Warranty for the Avocent MPU108E Digital KVM Switch is designed to ensure that your critical systems remain operational with minimal downtime. This extended warranty provides essential support and peace of mind, covering everything from hardware maintenance to expedited service. With Vertiv's commitment to reliability and customer satisfaction, this warranty is an investment in the longevity and efficiency of your digital KVM switch.

• Comprehensive Coverage: The 1 Year Gold Hardware Extended Warranty offers extensive protection specifically designed for the Avocent MPU108E Digital KVM Switch, ensuring that you receive the support you need when you need it most.
• Rapid Response Time: Enjoy a service response time ranging from 2 to 8 hours, allowing you to address any issues promptly and minimize operational disruptions.
• Advanced Replacement Options: In the event of hardware failure, benefit from advanced next-business-day replacement units delivered before the return of the defective unit, ensuring continuous service availability.
• Media Retention Feature: With the advanced replacement process, you can keep your faulty unit while sending a certificate of destruction, giving you flexibility and control over your hardware management.
• 24/7 Support Accessibility: Gain access to anytime telephone support, ensuring that expert assistance is just a call away, regardless of the hour.

Technical Details of the Product

• Product Type: Extended Warranty
• Duration: 1 Year
• Applicable Model: Vertiv Avocent MPU108E Digital KVM Switch
• Service Response Time: 2-8 hours based on severity level
• Advanced Replacement: Next-business-day RMA and media retention available
• Support Type: 24/7 Telephone Support

How to Install

To set up your Vertiv Avocent 1 Year Gold Hardware Extended Warranty, follow these simple steps:

1. Purchase the warranty through your authorized Vertiv reseller or directly from the Vertiv website.
2. Once purchased, you will receive a confirmation email with your warranty information and support access details.
3. Contact Vertiv’s support team using the provided contact information to register your warranty and ensure your equipment is covered.
4. Keep your warranty confirmation handy for future reference, especially when seeking support or replacement services.

Frequently Asked Questions

• What does the 1 Year Gold Hardware Extended Warranty cover?

  The warranty covers hardware maintenance, including product updates and extensive tech support, along with advanced replacement services.

• How quickly can I expect support?

  You can expect a service response within 2 to 8 hours, depending on the severity of the issue.

• What is the advanced replacement process?

  The advanced replacement process includes delivering a next-business-day replacement unit before returning the defective unit, ensuring minimal downtime.

• Can I keep my faulty unit?

  Yes, with the media retention feature, you can retain the faulty unit while sending a certificate of destruction.

• How do I access support?

  You can access support anytime by calling the dedicated support line provided in your warranty confirmation email.