Vertiv Avocent 1 Year Silver Hardware Extended Warranty for Avocent ACS 5000/ACS 6000/ACS 8000 Advanced Console Servers 48 Port Models

The Vertiv Avocent 1 Year Silver Hardware Extended Warranty is an essential coverage option designed specifically for the Vertiv Avocent ACS 5000, ACS 6000, and ACS 8000 Advanced Console Servers with 48 port models. This warranty not only provides peace of mind but also ensures that your advanced console servers are always functioning optimally. With comprehensive support features, this warranty is ideal for businesses and IT professionals who rely on these systems for critical operations.

• Comprehensive Hardware Coverage: The 1 Year Silver Hardware Extended Warranty offers extensive protection for your Avocent ACS series console servers, ensuring that any hardware issues are promptly addressed.
• Quick and Efficient Support: With a service response time of 4-12 hours depending on severity, you can rest assured that your technical problems will be resolved quickly, minimizing downtime for your business.
• Advanced Replacement Service: Enjoy the benefit of next-business-day delivery for replacement units. This means you will receive a new unit before you even send the failed unit back to Vertiv, thus ensuring continuity in your operations.
• Return Material Authorization (RMA): The warranty includes RMA services, making it easy to return defective parts with minimal hassle, streamlining your overall support experience.
• Dedicated Phone Support: Access to 8-5 telephone support means that skilled technicians are just a call away, ready to assist you with any queries or issues that arise during normal business hours.

Technical Details of Product

• Warranty Type: 1 Year Silver Hardware Extended Warranty
• Compatible Models: Avocent ACS 5000, ACS 6000, ACS 8000 Advanced Console Servers (48 Port)
• Service Response Time: 4-12 hours based on severity
• Support Hours: 8 AM - 5 PM, Monday to Friday
• Replacement Unit Delivery: Next-business-day

How to Install

Installing the Vertiv Avocent Extended Warranty is a straightforward process:

1. Purchase the warranty through an authorized Vertiv dealer or directly from the Vertiv website.
2. Upon receipt of your warranty confirmation, ensure your product model is registered with Vertiv for seamless service access.
3. Keep your purchase confirmation and warranty details handy for any support requests.
4. Should any hardware issues arise, contact the Vertiv support team using the provided telephone support number during business hours.
5. Follow the RMA process for returning any defective units as guided by the support team.

Frequently Asked Questions

• Q: What does the 1 Year Silver Hardware Extended Warranty cover?
  A: The warranty covers hardware issues for the Avocent ACS 5000, ACS 6000, and ACS 8000 Advanced Console Servers, including expedited replacement and technical support.
• Q: How quickly can I expect service when I report an issue?
  A: The service response time is between 4-12 hours, depending on the severity of the issue reported.
• Q: What if I need a replacement unit?
  A: You will receive an advanced replacement unit delivered the next business day before you return the defective unit.
• Q: Is technical support available 24/7?
  A: Technical support is available from 8 AM to 5 PM, Monday through Friday.
• Q: How do I initiate an RMA for a defective unit?
  A: Contact Vertiv support to initiate the RMA process. They will guide you through the necessary steps for returning your defective equipment.