Description
Enhance the longevity and reliability of your Vertiv Avocent MPU2016 Digital KVM Switch with the 1 Year Silver Hardware Extended Warranty. This warranty plan not only provides essential coverage but also ensures that you have uninterrupted support to keep your operations running smoothly. With this extended warranty, you can enjoy peace of mind knowing that your hardware is protected against unforeseen issues, allowing you to focus on your core business.
- Comprehensive Coverage: The 1 Year Silver Hardware Extended Warranty offers dedicated support for your Avocent MPU2016, ensuring that any hardware failure is addressed swiftly.
- Rapid Response: Experience a service response time of 4-12 hours depending on the severity level, allowing for quick troubleshooting and resolution of issues.
- Next-Business-Day Replacement: In the event of a hardware failure, receive an advanced replacement unit delivered to you before sending the faulty unit back, minimizing downtime.
- Expert Support: Gain access to 8-5 telephone support from knowledgeable technicians who are ready to help you resolve any technical issues efficiently.
- Return Material Authorization (RMA): Enjoy a hassle-free process for returning failed devices, ensuring smooth handling and quicker service turnaround.
Technical Details of the Product
The Vertiv Avocent 1 Year Silver Hardware Extended Warranty provides the following technical features:
- Applicable to Vertiv Avocent MPU2016 Digital KVM Switch
- Return Material Authorization (RMA) included
- Next-business-day replacement service
- 8-5 telephone support access
- Hardware maintenance includes product updates and extended tech support
How to Install
To activate your Vertiv Avocent 1 Year Silver Hardware Extended Warranty, follow these simple steps:
- Purchase the warranty through authorized dealers or the Vertiv website.
- Receive your confirmation email containing warranty details and activation instructions.
- If needed, register your warranty by following the link provided in the confirmation email.
- Keep a copy of your purchase receipt and warranty confirmation for your records.
Frequently Asked Questions
Q: What does the Silver Hardware Extended Warranty cover?
A: The warranty covers hardware failures and includes features such as next-business-day replacement, RMA, and telephone support.
Q: How long does it take to receive a replacement unit?
A: The advanced replacement unit is delivered on the next business day after the warranty claim is approved.
Q: What are the support hours for the warranty?
A: Telephone support is available from 8 AM to 5 PM for any technical inquiries or assistance you may need.
Q: Can I purchase the extended warranty after my product warranty expires?
A: The extended warranty must be purchased before the expiration of the original warranty period to ensure continuous coverage.
Q: How do I initiate a warranty claim?
A: To initiate a claim, simply contact Vertiv customer support with your warranty details and the nature of the issue.
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