VERTIV Environet Alert Basic Software Assurance - Warranty

Introducing the VERTIV Environet Alert Basic Software Assurance - Warranty, an essential solution for businesses seeking reliable support and maintenance for their critical monitoring systems. This annual software maintenance contract is specifically designed for the Vertiv Environet Alert Device License, ensuring that your operations run smoothly and without interruption. With comprehensive support for up to 200 devices, you can focus on your core business while we take care of your monitoring needs.

• Comprehensive Coverage: With Environet Alert Basic Software Assurance, you receive yearly maintenance for 200 devices, ensuring all your critical monitoring systems are fully supported.
• Enhanced Support Availability: Enjoy 8x5 business hour availability, guaranteeing assistance when you need it most, allowing you to resolve any issues swiftly and efficiently.
• Regular Updates and Bug Fixes: Stay ahead of potential problems with timely software updates and bug fixes that keep your monitoring software running at peak performance.
• Remote Training Included: Benefit from a session of 2-hour remote training each year, empowering your team to effectively utilize the software and maximize its features.
• Real-Time Monitoring: Protect your critical power and cooling devices with real-time monitoring, alerts, and reports, minimizing the risk of performance issues, increased costs, and downtime.

Technical Details of Product

The VERTIV Environet Alert Basic Software Assurance is tailored for small to medium-sized businesses and industries with edge sites and remote offices. Key features include:

• Annual maintenance for up to 200 devices via the Vertiv Environet Alert Device License (EnvA-Dev-200).
• 8x5 business hour support, allowing for efficient problem resolution.
• Regular software updates and patches to enhance system reliability.
• One 2-hour remote training session included annually to train your team on the software.
• Real-time monitoring capabilities for critical devices, including UPS systems, rack PDUs, in-row coolers, and environmental sensors.

How to Install

Installing the VERTIV Environet Alert Basic Software Assurance is straightforward. Follow these steps:

1. Ensure that you have an active Vertiv Environet Alert Device License (EnvA-Dev-200).
2. Log in to the Vertiv support portal with your credentials.
3. Purchase the Environet Alert Basic Software Assurance package.
4. Receive confirmation and documentation regarding your maintenance agreement.
5. Schedule your annual remote training session through the support portal to optimize software utilization.

Frequently Asked Questions

1. What does the Environet Alert Basic Software Assurance cover?

The Environet Alert Basic Software Assurance covers annual maintenance for up to 200 devices, software updates, bug fixes, and one remote training session each year.

2. Is support available outside of business hours?

The support service is available during 8x5 business hours. For urgent issues outside these hours, please contact the support team to discuss options.

3. How do I schedule the remote training session?

You can schedule your remote training session through the Vertiv support portal after purchasing the software assurance package.

4. Can I use Environet Alert with non-Vertiv devices?

Yes, the Environet Alert software is compatible with various SNMP devices, including non-Vertiv equipment like networked UPS systems and environmental sensors.

5. How do I contact support if I encounter issues?

You can reach out to the Vertiv support team through the contact information provided in your maintenance agreement or via the support portal.