VERTIV Power Assurance Package - 5 Year - Service

The VERTIV Power Assurance Package is a comprehensive five-year service solution designed to safeguard your network against accidental outages and downtime, ensuring seamless operations for your business. This package not only provides peace of mind but also encompasses a range of essential services that enhance the reliability and performance of your power systems. Discover how the VERTIV Power Assurance Package can elevate your operational efficiency and protect your investments.

• Comprehensive Coverage: The VERTIV Power Assurance Package offers 100% coverage on parts, labor, and travel expenses, ensuring that your network is always supported by factory-trained technicians without unexpected costs.
• 24/7 Emergency Response: With round-the-clock emergency service, you can rest assured that help is always available. Whether it's routine maintenance or an unexpected failure, VERTIV is there to support your power needs at any hour.
• Preventive Maintenance: Regular preventive maintenance services provided by skilled technicians keep your UPS systems, including the Vertiv Liebert GXT and PSI models, in optimal working condition, reducing the risk of downtime.
• Safe Battery Management: The package includes proper battery removal and disposal services compliant with regulatory requirements, ensuring safe handling of UPS batteries and protecting the environment.
• Access to Service History: Gain insights into your power system with instant access to service histories and reports via the Customer Services Network portal, allowing for better inventory tracking and financial planning.

Technical Details of the VERTIV Power Assurance Package

• Service Duration: 5 Years
• Coverage: 100% on parts, labor, and travel
• Emergency Response: 24/7 availability
• Included Equipment: Vertiv Liebert GXT and PSI UPS systems
• Features: Startup and installation services, preventive maintenance, on-site support

How to Install

The installation of the VERTIV Power Assurance Package is streamlined and efficient. Follow these steps for a smooth installation process:

1. Contact your Vertiv representative to initiate the service package.
2. Schedule a convenient time for the factory-trained technicians to visit your facility.
3. Prepare your UPS systems for the installation by ensuring access to relevant equipment.
4. The technicians will conduct startup and installation services, ensuring everything is configured correctly.
5. Review the initial service report and set up your access to the Customer Services Network portal for ongoing service history updates.

Frequently Asked Questions

What is covered under the VERTIV Power Assurance Package?

The package covers parts, labor, and travel expenses for emergency services, preventive maintenance, and proper battery management.

How can I access my service history?

You can access your service history through the Customer Services Network portal provided by Vertiv.

Is there a warranty included with the Power Assurance Package?

Yes, the Power Assurance Package acts as a warranty service for five years, covering various aspects of your UPS systems.

What types of UPS systems are supported?

This package is specifically designed for the Vertiv Liebert GXT and PSI UPS systems.

How can I contact Vertiv for support?

You can contact Vertiv's customer service through their official website or through the contact details provided in your service agreement.