Description
The Vertiv Power Assurance Package (PAP) is a comprehensive five-year service commitment designed to safeguard your critical power infrastructure. More than just an extended warranty, PAP delivers proactive protection against outages and downtime that can impact operations. The program combines startup and installation for Vertiv Liebert APS, GXT, and PSI UPS systems with ongoing preventive maintenance, on-site support, and 24/7 emergency response. With 100% coverage on parts, labor, and travel when performed by factory-trained technicians, PAP ensures reliable power delivery, regulatory-compliant battery handling, and transparent service histories—all accessible through the Customer Services Network portal for easy management and planning. This combination of hands-on deployment, rigorous maintenance, and responsive support helps you simplify inventory control and financial forecasting while maintaining maximum uptime for your critical loads.
- Five-year 100% coverage on parts, labor, and travel expenses with factory-trained Vertiv technicians, providing predictable maintenance costs and total peace of mind.
- Startup and installation for Vertiv Liebert APS, GXT, and PSI UPS, ensuring seamless integration with External Battery Cabinets and proper configuration for reliable runtime and performance.
- Preventive maintenance and 24/7 emergency on-site support to keep your power network in optimal condition and ready to respond to any incident at any time.
- Safe battery removal and disposal of existing equipment in full compliance with regulatory requirements, helping protect workers and the environment during UPS battery replacement.
- Access to service histories and reports via the Customer Services Network portal for simplified inventory management, financial planning, and proactive asset tracking.
Technical Details of Vertiv Power Assurance Package for Vertiv Liebert GXT4 UPS External Battery Cabinets Includes Installation and Start-Up Papgxt Batt Wstartup
- Get this information from the "specifications" section of the product from https://ec.synnex.com/ using product "UPC" or "SKU" as reference
How to install Vertiv Power Assurance Package
- Schedule installation and startup with Vertiv through the Customer Services Network portal, selecting the Power Assurance Package option and confirming the Liebert GXT4 UPS and any external battery cabinets are in place.
- Verify system compatibility and readiness by reviewing the overall IT load, battery health, and cabling to ensure proper integration with your UPS infrastructure.
- On-site startup and configuration will be performed by factory-trained technicians who will validate alarms, transfer times, and runtime expectations, ensuring the UPS and external battery cabinets operate under full design parameters.
- Review the service history setup and enrollment details within the Customer Services Network portal, confirming five-year PAP coverage and all included services are active.
- Establish a preventive maintenance plan and emergency response readiness, including proper disposal procedures for any removed batteries in accordance with regulatory requirements.
Frequently asked questions
- What is included in the Vertiv Power Assurance Package? The PAP includes startup and installation for Vertiv Liebert APS, GXT, and PSI UPS, preventive maintenance, on-site support, 24/7 emergency response, five-year 100% coverage on parts, labor, and travel, safe battery removal and disposal, and access to service histories via the Customer Services Network portal.
- How long does coverage last? The package provides five years of 100% coverage for parts, labor, and travel when provided by Vertiv factory-trained technicians.
- Who performs the maintenance and upgrades? Factory-trained Vertiv technicians conduct all startup, installation, preventive maintenance, on-site support, and emergency response services.
- How can I access service history and reports? All service histories and reports are accessible through the Vertiv Customer Services Network portal, giving you centralized visibility for asset tracking and financial planning.
- Is battery disposal covered and compliant? Yes. The PAP includes proper battery removal and disposal of existing equipment while following all regulatory requirements to ensure safe and compliant handling.
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