Description
The Vertiv Power Assurance Package (PAP) for the Vertiv Liebert GXT4 UPS External Battery Cabinets is a comprehensive service solution designed to safeguard your power system and ensure uninterrupted operations. This five-year warranty service package offers peace of mind by covering everything from installation and startup to emergency responses and preventive maintenance. With the PAP, you can rest assured that your network is protected against accidental outages and downtime.
- Comprehensive Coverage: Enjoy a five-year, 100% coverage on parts, labor, and travel expenses provided by factory-trained technicians, ensuring your UPS remains in optimal condition.
- 24/7 Emergency Support: Access round-the-clock emergency service and onsite support, allowing you to address any issues swiftly and effectively, minimizing downtime.
- Expert Installation and Startup: Benefit from professional installation and startup services for Vertiv Liebert APS, GXT, and PSI UPS systems, guaranteeing that your power solutions are deployed correctly from the get-go.
- Safe Battery Removal and Disposal: The PAP includes proper removal and disposal of existing batteries, adhering to all regulatory requirements, ensuring safe and responsible battery replacement for your business.
- Access to Service Histories: Stay informed about your power system status with access to service histories and reports via the Customer Services Network portal, simplifying inventory tracking and financial planning.
Technical Details of the Product
- Service Package Duration: Five Years
- Coverage: 100% on parts, labor, and travel expenses
- Installation Services: Professional startup and installation for Vertiv Liebert APS, GXT, and PSI UPS systems
- Emergency Response: 24/7 access to emergency support
- Regulatory Compliance: Adherence to all regulations for battery disposal
How to Install
Installing the Vertiv Power Assurance Package is a straightforward process. Once you purchase the package, a factory-trained technician will contact you to schedule a convenient time for installation and startup. The technician will:
- Arrive at your location at the agreed-upon time.
- Conduct a thorough assessment of your existing UPS setup and infrastructure.
- Install the new UPS and external battery cabinets, ensuring all connections are secure and compliant with regulations.
- Perform a comprehensive startup procedure to test the system's functionality.
- Provide training and documentation on system operation and maintenance.
Frequently Asked Questions
Q: What is included in the Vertiv Power Assurance Package?
A: The package includes installation, startup, preventive maintenance, 24/7 emergency support, and complete coverage on parts, labor, and travel expenses for a duration of five years.
Q: Is the battery removal and disposal included in the service?
A: Yes, the service package includes proper removal and disposal of existing batteries, following all regulatory requirements to ensure safe practices.
Q: How can I access my service history?
A: You can access your service history and reports via the Customer Services Network portal provided by Vertiv.
Q: What happens if I need urgent support?
A: With the Vertiv Power Assurance Package, you have access to 24/7 emergency support, ensuring that any urgent issues can be addressed without delay.
Q: Who performs the installation and maintenance services?
A: All installation and maintenance services are carried out by factory-trained technicians with expertise in Vertiv UPS systems.
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