Description
The Vertiv Power Assurance Package (PAP) for Vertiv Liebert PSI UPS External Battery Cabinets is an essential five-year warranty service solution designed to safeguard your critical power infrastructure. This comprehensive package ensures that your network remains operational, protecting against accidental outages and harmful downtimes that could disrupt your business operations. With an array of services including installation, startup, and ongoing maintenance, the PAP is tailored to meet the needs of modern businesses reliant on uninterrupted power supply.
- Comprehensive Coverage: Enjoy peace of mind with 100% coverage on parts, labor, and travel expenses, ensuring you won't incur unexpected costs during your service period.
- Expert Installation & Startup: Benefit from the expertise of factory-trained technicians who will ensure your Vertiv Liebert GXT and PSI UPS systems are properly installed and fully operational from day one.
- Emergency Support, 24/7: Experience unparalleled support with 24/7 emergency response services, allowing you to address issues as they arise, minimizing potential downtime.
- Preventive Maintenance: Regular maintenance services are included to ensure your UPS system operates at optimal efficiency, reducing the likelihood of failures and extending the lifespan of your equipment.
- Regulatory Compliance: Rest easy knowing that battery removal and disposal services comply with all regulatory requirements, ensuring a safe and environmentally responsible approach to UPS battery replacement.
Technical Details of the Product
- Service Duration: 5 Years
- Service Coverage: 100% on parts, labor, and travel
- Technician Training: Factory-trained experts
- Emergency Response: 24/7 availability
- Maintenance Type: Preventive and on-site
- Service Portal: Customer Services Network for access to service history and reports
How to Install
To install the Vertiv Power Assurance Package, follow these steps:
- Contact Vertiv or an authorized dealer to purchase the Power Assurance Package.
- Schedule an installation date at your convenience with a factory-trained technician.
- On the installation day, ensure that the area around the UPS and battery cabinets is clear and accessible.
- The technician will arrive, perform the installation, and conduct the necessary startup procedures.
- Post-installation, you will receive guidance on accessing service history and any additional training required to manage your UPS system effectively.
Frequently Asked Questions
- What does the Power Assurance Package cover? The PAP covers parts, labor, and travel expenses for all services performed by factory-trained technicians, including installation, preventive maintenance, and emergency support over a five-year period.
- How does preventive maintenance help my UPS? Preventive maintenance helps identify potential issues before they escalate, ensuring that your UPS operates efficiently and reliably, thus preventing unexpected outages.
- Is there a 24/7 emergency support service? Yes, the PAP includes 24/7 emergency response services to address urgent issues and minimize downtime.
- How do I access service history and reports? You can access service histories and reports via the Customer Services Network portal provided by Vertiv, giving you insights into your UPS system’s status and performance.
- What happens to old batteries during replacement? The service includes safe and compliant removal and disposal of existing batteries, following all regulatory requirements for environmental safety.
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