VERTIV Power Emergency Package - 5 Year - Service

The VERTIV Power Emergency Package (PEP) is an essential service plan designed to provide unparalleled protection and peace of mind for businesses reliant on Vertiv Liebert UPS products. This comprehensive five-year warranty service package goes beyond a traditional extended warranty by offering 24/7 emergency support and on-site service, ensuring minimal disruption in case of power outages or system failures.

• Comprehensive Protection: The VERTIV Power Emergency Package provides five years of extensive coverage, ensuring that your Vertiv Liebert UPS systems are safeguarded against unexpected failures and operational downtime.
• 24/7 Emergency Support: Experience peace of mind with around-the-clock emergency services. Our dedicated technicians are available at any time to address issues swiftly and efficiently, minimizing disruption to your business.
• 100% Coverage: Enjoy complete assurance with 100% coverage on parts, labor, and travel expenses incurred for necessary repairs. This means no hidden costs or surprises when you need service the most.
• On-Site Support: Our factory-trained technicians will come directly to your location to provide hands-on assistance. This guarantees that your systems are restored quickly, allowing your business to maintain its productivity.
• Proper UPS Battery Removal Services: The PEP includes safe and compliant battery removal services, ensuring that your UPS systems are not only well-maintained but also environmentally friendly.

Technical Details of the Product

• Service Duration: 5 Years
• Supported Models: Select Vertiv Liebert GXT .5-3kVA
• Service Coverage: 100% on parts, labor, travel
• Emergency Response Availability: 24/7
• On-Site Technician Support: Yes
• Battery Removal Service: Included

How to Install

Installing the VERTIV Power Emergency Package is straightforward. Simply follow these steps:

1. Purchase the PEP along with your Vertiv Liebert UPS product.
2. Register your PEP online or through Vertiv customer service to activate your service package.
3. Keep your purchase receipt and registration confirmation for future reference.
4. In the event of an emergency, contact the dedicated Vertiv support line available 24/7 for immediate assistance.

Frequently Asked Questions

• What is included in the VERTIV Power Emergency Package?
  The package includes five years of coverage on parts, labor, and travel expenses, along with 24/7 emergency support and on-site service.
• Which UPS models are covered under the PEP?
  The VERTIV Power Emergency Package is specifically designed for select Vertiv Liebert GXT .5-3kVA models. Please verify compatibility before purchase.
• How do I contact support if I have an emergency?
  You can reach out to the Vertiv support line any time of day or night for immediate assistance in case of an emergency.
• Is battery removal included in the service package?
  Yes, the PEP includes proper UPS battery removal services as part of the comprehensive coverage.
• Can I purchase the PEP separately from my UPS system?
  The VERTIV Power Emergency Package must be purchased in conjunction with select Vertiv Liebert UPS products.