Description
Introducing the VERTIV Preferred Service Contract with Preventive Maintenance Inspection – the ultimate solution for safeguarding your critical equipment with an extended warranty for one year. This comprehensive service contract is tailored to provide peace of mind, ensuring that your operations run smoothly and efficiently. With a combination of 24/7 technical support, preventive maintenance, and swift response times, you can focus on your business while we take care of your equipment.
Unique Features of the VERTIV Preferred Service Contract
- Comprehensive Coverage: This contract extends your warranty for an entire year, covering parts, labor, and travel costs, ensuring your equipment is protected against unexpected failures.
- Preventive Maintenance: Enjoy a scheduled maintenance visit that aligns with manufacturer's recommendations. This service is designed to optimize your unit’s performance and extend its lifespan, giving you confidence in your equipment’s reliability.
- 24/7 Technical Support: Access our dedicated tech support hotline anytime, day or night. Our experts are ready to assist you with any technical issues, ensuring minimal downtime.
- Rapid Response Times: Experience peace of mind with a guaranteed response time of just four working hours from ticket acknowledgment. We prioritize your needs to keep your operations uninterrupted.
- Inclusion of Parts and Labor: This contract covers all necessary parts and labor (excluding consumables), allowing you to manage your budget effectively while ensuring your equipment remains operational.
Technical Details of the VERTIV Preferred Service Contract
- Duration: 1 Year Service Contract
- Includes: Tech Support Hotline 24/7
- Response Time: Within 4 working hours
- Coverage: All parts and labor (excluding consumables)
- Preventive Maintenance Visits: 1 included per year
- Scheduling: 24/7 availability for scheduling maintenance and support
How to Install the VERTIV Preferred Service Contract
To activate your VERTIV Preferred Service Contract, please follow these simple steps:
- Purchase the service contract through our website or authorized distributor.
- Receive a confirmation email with the details of your contract.
- Contact our 24/7 tech support hotline to schedule your first preventive maintenance visit.
- Keep our contact information handy for any future support needs.
Frequently Asked Questions
- What does the service contract cover? The VERTIV Preferred Service Contract covers parts, labor, and travel costs for maintenance and repairs (excluding consumables) as well as one preventive maintenance visit per year.
- How can I reach tech support? You can contact our tech support hotline available 24/7 by calling the number provided in your confirmation email.
- What is the response time for support? We guarantee a response time of four working hours from the acknowledgment of your support ticket.
- Are there any exclusions in the contract? Yes, the service contract excludes consumable parts. For a detailed list of prerequisites and exclusions, please refer to the service program documentation.
- How do I schedule my preventive maintenance visit? You can schedule your maintenance visit through our tech support hotline, available 24/7, or by replying to your confirmation email.
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