VERTIV Service Contract with Preventive Maintenance – 1 Year Extended Warranty

Protect your critical equipment and minimize downtime with the VERTIV Service Contract featuring a comprehensive 1-year term that blends proactive preventive maintenance with around-the-clock technical support. Designed to align with manufacturers’ recommendations, this contract helps optimize unit performance, extend equipment life, and provide peace of mind for operations that rely on reliable power and environmental systems. With scheduled maintenance, a dedicated 24/7 tech support hotline, and clear program details, you’ll have a reliable service partner ready to respond when it matters most.

For organizations managing mission-critical infrastructure, uptime is non-negotiable. The VERTIV Service Contract is engineered to support that objective by delivering preventive maintenance inspections that identify and address potential issues before they become interruptions. The routine PM inspection is performed in accordance with manufacturer guidelines, ensuring that your equipment remains within its optimal operating envelope. In combination with continuous access to technical expertise, this program is designed to keep your systems running smoothly, reduce outage frequency, and help protect your investment over the long term.

Key to this offering is the combination of systematic maintenance and responsive support. The preventive maintenance visit is scheduled within an 8x5 window to fit business operations, while the 24x7 support hotline provides rapid access to qualified professionals whenever a problem arises. This blended approach means you benefit from both proactive care and reactive assistance—two essential pillars of an effective maintenance strategy for critical equipment. By aligning maintenance activities with manufacturer recommendations, the contract helps maximize system reliability, performance, and life expectancy, while simplifying vendor coordination and service accountability.

In practical terms, this service contract affords you predictable budgeting, priority service, and a structured escalation path. Whether you’re managing data center cooling, UPS systems, or other essential infrastructure components, the program is designed to complement your existing maintenance plans and ensure that routine checks are not overlooked. It’s an investment in operational resilience that supports steady, uninterrupted operation even in demanding environments.

• Comprehensive 1-year coverage that includes preventive maintenance inspection aligned with manufacturers’ recommendations to optimize unit performance and extend life.
• 24/7 Tech Support Hotline for rapid access to qualified engineers and technical guidance whenever issues arise.
• Scheduled preventive maintenance visit with 8x5 scheduling to minimize disruption and fit your operational timetable.
• Proactive maintenance focus on identifying wear, calibration needs, and potential faults before they impact uptime.
• Clear program details including prerequisites and any exclusions as outlined in the related Preventive Maintenance Service Program, with manufacturer-aligned practices to maximize performance and longevity.

Technical Details of VERTIV Service Contract with Preventive Maintenance

• UPC / SKU: Not provided in the current product details. For exact specifications, refer to the ec.synnex listing using the product UPC or SKU.
• Warranty duration: 1 year
• Included services: Preventive Maintenance inspection in line with manufacturers’ recommendations; 24x7 Tech Support Hotline; Preventive maintenance visit scheduled 8x5
• Coverage type: Service contract-based support designed to complement existing equipment maintenance programs
• Prerequisites / exclusions: See the related Preventive Maintenance Service Program for full prerequisites and exclusions

How to install VERTIV Service Contract with Preventive Maintenance

• Step 1 — Purchase and verify eligibility: Acquire the service contract through your VERTIV representative or authorized channel and confirm your equipment is eligible for preventive maintenance under the program terms.
• Step 2 — Collect device details: Gather relevant equipment identifiers (model, serial numbers, and, if applicable, UPC/SKU) to align the PM with the correct assets and ensure accurate scheduling.
• Step 3 — Activate the contract: Activate the 1-year coverage in your account and confirm start date, billing cycle, and service delivery expectations.
• Step 4 — Schedule the preventive maintenance visit: Coordinate the 8x5 PM visit window to minimize operational impact, selecting a date that fits your facility’s maintenance calendar.
• Step 5 — Access ongoing support and reporting: Upon activation, you’ll gain access to the 24x7 tech support hotline and will receive a detailed PM report after each visit, plus guidance for any follow-up actions if needed.

Frequently Asked Questions

• What does this contract cover? The contract provides 1-year coverage that includes a preventive maintenance inspection conducted per manufacturers’ recommendations, access to a 24/7 technical support hotline, and a preventive maintenance visit scheduled during 8x5 hours.
• How long is the warranty period? The coverage lasts for 12 months from contract start date, after which renewal options may be available per program terms.
• How do I schedule the preventive maintenance visit? Scheduling is handled within the 8x5 window as part of the service terms. Activation guidance and a scheduling contact are provided after purchase.
• Is technical support available around the clock? Yes. The contract includes 24x7 access to the VERTIV tech support hotline for rapid issue resolution and guidance.
• Where can I find the full terms and prerequisites? Full prerequisites, exclusions, and detailed terms are described in the related Preventive Maintenance Service Program accompanying this contract.