Description
The VERTIV Service Contract with Preventive Maintenance Inspection with Scheduling is an essential investment for businesses looking to optimize the performance and longevity of their equipment. This comprehensive service contract is designed to provide peace of mind with its extensive coverage for a full year. Combining preventive maintenance and 24/7 tech support, this contract ensures that you receive the highest level of service and support, tailored to your specific needs. With a focus on enhancing equipment performance and reliability, this service contract stands out as a crucial component for any organization relying on critical systems.
- Comprehensive Coverage: The VERTIV Service Contract includes a full year of service, ensuring that you have continued access to vital tech support and preventive maintenance services.
- 24/7 Tech Support Hotline: Experience round-the-clock assistance with the 24x7 Tech Support Hotline, ensuring that you have immediate access to expert help whenever you need it.
- Preventive Maintenance Visit: Enjoy one scheduled preventive maintenance visit per year, performed during standard business hours (8x5), to keep your systems running at peak performance.
- Manufacturer-Recommended Care: This service contract aligns with manufacturers' recommendations for preventive maintenance, optimizing unit performance and extending equipment lifespan.
- Transparent Details: All service details, including prerequisites and exclusions, are clearly outlined in the related Service Program, providing full transparency about the coverage offered.
Technical Details of the Product
- Service Duration: 1 Year
- Support Type: Tech Support Hotline available 24/7
- Preventive Maintenance Visits: 1 per year (scheduled during 8x5 hours)
- Coverage: In line with manufacturer’s guidelines
- Additional Services: Details included in the related Service Program
How to Install
To utilize the VERTIV Service Contract, simply follow these steps:
1. Purchase the service contract through your authorized VERTIV dealer or website.
2. Review the service program details provided with your contract to understand the specific services and coverage.
3. Schedule your preventive maintenance visit by contacting the support hotline or through the customer portal.
4. Keep your contract details handy for easy access to tech support whenever needed.
5. Ensure that your equipment is ready for the preventive maintenance visit by following any pre-visit instructions provided by VERTIV.
Frequently Asked Questions
Q: What is included in the preventive maintenance visit?
A: The preventive maintenance visit includes a thorough inspection and maintenance of your equipment, following the manufacturer's recommendations to ensure optimal performance and longevity.
Q: Can I contact tech support at any time?
A: Yes, with the VERTIV Service Contract, you have access to a 24/7 Tech Support Hotline, allowing you to get assistance whenever you need it.
Q: Are there any exclusions to the service contract?
A: Yes, all exclusions and prerequisites are provided in the related Service Program details upon purchasing the contract.
Q: How do I schedule my preventive maintenance visit?
A: You can schedule your visit by calling the tech support hotline or through the customer portal provided with your service contract.
Q: Is this service contract transferable?
A: Transferability details can be found in the terms of service associated with your contract. Please review those details or contact support for more information.
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