VERTIV Service/Support - Service

The VERTIV Service/Support - Service offers a comprehensive solution for your power management systems, ensuring that your equipment is set up correctly from the very beginning. With our Startup and Installation Services, you can significantly reduce the risk of equipment-related downtime and enhance the overall reliability of your operations. Our dedicated approach guarantees that all components are integrated effectively, providing peace of mind for your business.

• Enhanced System Reliability: Our services focus on proper installation and startup, leading to improved system reliability. When equipment is set up correctly, it functions more efficiently, reducing the likelihood of failures.
• Risk Mitigation: By utilizing VERTIV’s Startup and Installation Services, you minimize installation errors that could lead to downtime. This proactive approach helps ensure a seamless operation from the start.
• Thorough Equipment Integration: We guarantee that all equipment is integrated properly. This includes comprehensive testing to verify the appropriate operation of all connected devices, making sure everything works in harmony.
• Operational Training: As part of our service, we provide an operational tour for your team at the time of startup. This ensures that your staff is well-trained on how to operate the equipment, enhancing their confidence and efficiency.
• Flexible Options: Our installation services include the mounting and startup of new Uninterruptible Power Supply (UPS) or External Battery Cabinet (EBC) equipment. We also offer removal and disposal of existing UPS or EBC equipment, making the transition smoother for your business.

Technical Details of Product

• Service Type: Startup and Installation Services for UPS and EBC
• Service Coverage: Installation, testing, and operational training
• Exclusions: Hard-wired applications are not included
• Disposal Services: Available for existing equipment upon selection

How to Install

Installation of the VERTIV Service/Support Service is handled by our skilled technicians. The process includes:

• Assessment of the installation site to ensure it meets all requirements.
• Mounting the new UPS or EBC equipment securely.
• Starting up the equipment and performing comprehensive testing to ensure proper operation.
• Conducting an operational tour with your team to familiarize them with the system.
• Providing documentation and support resources for ongoing assistance.

Frequently Asked Questions

• What is included in the Startup and Installation Services?

  Our services include the mounting, startup, and testing of new UPS or EBC equipment, as well as training for your staff on the operation of the equipment.

• Can you dispose of my old UPS or EBC equipment?

  Yes, we offer removal and disposal of existing UPS or EBC equipment if selected as part of our service package.

• Are hard-wired applications covered in the service?

  No, our Startup and Installation Services do not include hard-wired applications.

• How can I ensure the reliability of my power management system?

  By using VERTIV’s Startup and Installation Services, you ensure that all equipment is installed and started correctly, minimizing potential issues and enhancing system reliability.

• What kind of training do you provide?

  We provide an operational tour at the time of startup, training your team on the equipment's operation to ensure they are fully prepared to manage the system.