Vertiv™ SmartCabinet ID | 4-Year Parts & Labor Coverage (4WPC-VRCSS)

Introducing the Vertiv SmartCabinet ID Coverage—a premium post-factory warranty extension designed to safeguard your critical cabinet infrastructure. This 4-year plan (4WPC-VRCSS) delivers sustained protection beyond the standard warranty, pairing comprehensive parts and labor coverage with proactive maintenance to keep your systems running smoothly. Whether you manage data centers, network hubs, or edge deployments, this coverage minimizes downtime, protects your investment, and ensures your Vertiv SmartCabinet ID operates at peak efficiency well into the future.

• Extended warranty term with Year 4 protection: This plan provides an additional year of coverage after the factory warranty, giving you a total of four years of protection that reduces long-term risk and budget surprises.
• Parts and Labor coverage included: In the event of a failure, the plan covers replacement parts and the cost of labor, ensuring repairs are performed promptly and efficiently to minimize downtime and data loss risk.
• On-site travels included (excludes consumables): Travel to service locations is covered, helping you avoid unexpected service charges and keeping maintenance seamless for distributed environments.
• Preventive maintenance aligned with manufacturer recommendations: Regular, scheduled maintenance helps optimize performance, prevent performance degradation, and extend the life of the cabinet and its components.
• 24x7 technical support with rapid response: Access round-the-clock technical expertise and a guaranteed response time within 8 working hours from ticket acknowledgement, so you’re never left waiting during critical incidents.

Technical Details of Vertiv SmartCabinet ID Coverage

• Coverage type: Parts with Labor
• Warranty duration: 4 years (Year 4 coverage)
• Includes: Parts, Labour and travels (excluding consumable parts)
• Preventive maintenance: In line with manufacturer recommendations to optimize unit performance and maximize lifespan
• Support access: 24x7 Technical Support Hotline
• Response time: Within 8 working hours from ticket acknowledgement
• SKU: 4WPC-VRCSS
• UPC: N/A

How to install Vertiv SmartCabinet ID Coverage

• Register and activate: Ensure your Vertiv SmartCabinet ID is registered in your account and that SKU 4WPC-VRCSS is associated with the device.
• Submit activation request: Contact Vertiv support or your authorized reseller to activate the 4-year Parts & Labor plan and confirm the coverage start date.
• Schedule preventive maintenance: Align maintenance windows with manufacturer recommendations to maximize performance and prevent unexpected downtime.
• Prepare documentation: Gather warranty certificates, service records, and equipment specifications to facilitate swift service and eligibility checks.
• Keep support details handy: Save the 24x7 tech support contact information for rapid access during incidents and for tracking ticket status with guaranteed response times.

Frequently asked questions

• Q: What does Vertiv SmartCabinet ID Coverage include?
  A: It includes post-warranty Parts and Labour coverage for Year 4, travel to service locations (excluding consumables), preventive maintenance per manufacturer guidelines, and 24x7 technical support with an 8-hour response time.
• Q: Are consumable parts covered under this plan?
  A: No. Consumables are excluded from coverage; the plan focuses on parts and labor required to repair or replace components.
• Q: How long does the coverage last?
  A: The plan provides four years of total coverage, with Year 4 specifically designated by the 4WPC-VRCSS code.
• Q: How do I access 24x7 support?
  A: You can reach the 24x7 technical support hotline at the designated number or channel provided upon activation. A ticket will be acknowledged and a response issued within 8 working hours.
• Q: Do I need to install anything to use this coverage?
  A: There’s no software installation required for the coverage itself. You simply activate the plan, register your SKU, and schedule preventive maintenance and service visits as needed to keep the cabinet operating optimally.