Description
Introducing the WatchGuard Gold Support - Extended Service (Upgrade/Renewal) for 3 Years, the ultimate solution for ensuring that your Firebox T35-R appliance is always protected and up-to-date. This exceptional service plan provides you with comprehensive support and peace of mind, allowing you to focus on your business while we take care of your cybersecurity needs. With our Gold Support, you can rest assured that you have access to cutting-edge technology and expert assistance whenever you need it.
- Renewal or Upgrade: This SKU allows you to easily renew your current Gold Support subscription or add it to your existing Firebox T35-R appliance, ensuring continuous protection and support.
- Access to Software Updates: Stay ahead of potential vulnerabilities with instant access to all software updates. Our Gold Support service ensures your Firebox T35-R appliance is equipped with the latest security features and improvements.
- Advance Hardware Replacement: In the event of a hardware fault, our advanced replacement service guarantees that a replacement appliance is shipped immediately. This minimizes downtime and ensures your network remains operational.
- 24 x 7 Technical Support: Gain peace of mind with 24/7 access to WatchGuard's in-house team of highly trained technical experts. Our support team is dedicated to assisting you with any issues, boasting a targeted 1-hour response time for urgent matters.
- Enhanced Security and Performance: With the Gold Support plan, you not only receive hardware and software support, but also insights into optimizing your Firebox T35-R appliance's performance, keeping your network secure and efficient.
Technical Details of Product
- Service Type: Extended service support for Firebox T35-R
- Duration: 3 years
- Support Availability: 24/7
- Response Time: Targeted 1-hour response
- Replacement Policy: Advance hardware replacement for identified faults
How to Install
To install the WatchGuard Gold Support - Extended Service, follow these simple steps:
- Purchase the Gold Support SKU through our website or authorized reseller.
- Receive a confirmation email with your subscription details and activation instructions.
- Log into your WatchGuard account and navigate to the support section.
- Input the SKU code as prompted to activate your Gold Support subscription.
- Once activated, you will have immediate access to all support features, including software updates and technical assistance.
Frequently Asked Questions
- Can I renew my Gold Support subscription? Yes, this SKU can be used to renew your current Gold Support subscription for the Firebox T35-R.
- What happens if my hardware breaks? If a fault is identified, we will ship a replacement appliance immediately to minimize downtime.
- How do I access technical support? You can access our technical support team 24/7 through your WatchGuard account or by calling our support hotline.
- Is software update access included? Yes, with your Gold Support subscription, you will have access to all software updates to ensure your device remains secure and optimized.
- What is the response time for support requests? Our targeted response time for urgent support requests is 1 hour, ensuring swift resolution of any issues.
Customer reviews
Showing - Of Reviews