WatchGuard Gold Support - Renewal/Upgrade - 1 Year - Service

Introducing the WatchGuard Gold Support - Renewal/Upgrade - 1 Year - Service, your ultimate solution for maintaining the optimal performance of your Firebox M5800 appliance. Designed for both existing subscribers and new users, this service offers exceptional support and quick replacement options, ensuring your network security remains uncompromised.

• Comprehensive Coverage: The Gold Support service provides extensive coverage for your Firebox M5800 appliance, ensuring you have access to the latest updates, technical assistance, and hardware replacements as needed.
• Advance Hardware Replacement: With this service, you will benefit from advance hardware replacement. In the event of a fault, a replacement appliance will be shipped immediately, minimizing downtime and allowing your operations to continue without interruption.
• Expert Technical Support: Gain access to a dedicated team of technical experts who are available 24/7 to assist you with any issues related to your Firebox M5800. This ensures you receive timely support to keep your network running smoothly.
• Software Updates and Upgrades: Stay ahead of potential security threats with regular software updates and upgrades included in your Gold Support subscription, helping you maintain the highest level of protection for your network.
• Flexible Renewal Options: Whether you are renewing your existing subscription or adding Gold Support to your new Firebox M5800, this service is flexible and easy to manage, allowing you to tailor your support according to your business needs.

Technical Details of Product:

• Service Type: Renewal/Upgrade
• Duration: 1 Year
• Applicable Models: Firebox M5800
• Support: 24/7 Technical Assistance
• Replacement Policy: Advance Hardware Replacement

How to Install:

To activate your WatchGuard Gold Support service, follow these simple steps:

1. Purchase the Gold Support Renewal/Upgrade service for your Firebox M5800 appliance.
2. Receive a confirmation email with your service activation details.
3. Log in to your WatchGuard account and navigate to the support section.
4. Enter the activation code provided in the email to link the service to your Firebox M5800 appliance.
5. Follow any additional instructions to complete the setup and enjoy uninterrupted support.

Frequently Asked Questions:

• What is included in the Gold Support service?
  The Gold Support service includes 24/7 technical support, advance hardware replacements, software updates, and access to exclusive resources.
• How long does the service last?
  This is a 1-year service that can be renewed upon expiration to continue receiving support.
• Can I upgrade to Gold Support if I already have a different support plan?
  Yes, you can upgrade to Gold Support at any time. Simply purchase the Gold Support Renewal/Upgrade service and follow the installation instructions.
• What should I do if I experience a hardware failure?
  Contact WatchGuard support immediately, and they will initiate the advance hardware replacement process to deliver a new appliance as quickly as possible.
• Is this service applicable for other Firebox models?
  No, this Gold Support service is specifically designed for the Firebox M5800 appliance.