Description
Protect your network with uninterrupted access to premium WatchGuard support tailored specifically for the Firebox M670. This Gold Support renewal/upgrade ensures you stay up to date with the latest software, receive expert assistance around the clock, and benefit from proactive hardware protection. Ideal for businesses that demand maximum uptime, rapid issue resolution, and rapid hardware recovery, this 1-year SKU can renew an existing Gold Support agreement or extend Gold coverage to a Firebox M670 appliance.
- 24x7 access to WatchGuard's in-house team of highly trained technical experts, ready to resolve security and performance issues any time of day or night
- Targeted 1-hour response time for critical incidents, helping your security team minimize downtime and maintain business continuity
- Access to all software updates, including security patches and feature enhancements, ensuring your Firebox M670 stays current against evolving threats
- Advance hardware replacement, so a replacement appliance can be shipped promptly if a fault is identified, reducing potential downtime
- Flexible renewal and upgrade path that simplifies extending protection for your existing Firebox M670 deployment
Technical Details of WatchGuard Gold Support Renewal/Upgrade 1-Year for Firebox M670
- Subscription Type: Gold Support renewal or upgrade for the Firebox M670
- Coverage: 24x7 access to WatchGuard's in-house technical experts
- Response Time: Targeted 1-hour response for critical issues
- Hardware Replacement: Advanced hardware replacement to expedite device recovery
- Software Updates: Access to all software updates, patches, and security enhancements
How to install WatchGuard Gold Support Renewal/Upgrade 1-Year for Firebox M670
Activating your Gold Support renewal or upgrade is designed to be straightforward. Follow these steps to ensure immediate protection and continuous coverage for your Firebox M670:
Step 1: Verify eligibility and scope. Confirm that your Firebox M670 is eligible for Gold Support renewal or upgrade and gather the device’s serial number or existing SKU details from your administration portal or reseller documentation.
Step 2: Initiate renewal or upgrade. Purchase or apply the renewal/upgrade through your authorized WatchGuard reseller or directly via the WatchGuard administration portal. Provide the necessary device identifiers and the desired coverage terms for a seamless activation.
Step 3: Activate the service. Once payment and eligibility are verified, the Gold Support entitlement is activated. The subscription terms become effective immediately, and you will gain instant access to 24x7 support, software updates, and hardware replacement services.
Step 4: Confirm in the management console. Log in to the WatchGuard Admin Console or WatchGuard Cloud (as applicable) to verify the updated service level, confirm the 1-hour response target, and ensure that software update channels are enabled for your Firebox M670.
Step 5: Communicate to your team. Notify your IT staff and security team that Gold Support is active, including the escalation process and the expected response times so your organization can leverage the enhanced protection without delay.
Frequently asked questions
Q: What does Gold Support include for the Firebox M670?
A: Gold Support provides 24x7 access to WatchGuard's in-house technical experts, a targeted 1-hour response time for critical issues, automatic access to all software updates, and advanced hardware replacement to expedite device recovery, along with a flexible renewal/upgrade path for existing deployments.
Q: Is this renewal suitable if I already have a Gold Support contract?
A: Yes. This renewal/upgrade SKU is designed to renew an existing Gold Support agreement or add Gold coverage to a Firebox M670 appliance, ensuring continuous access to premium support and updates.
Q: How quickly can I expect help after opening a critical ticket?
A: WatchGuard commits to a targeted 1-hour response time for critical incidents. After the initial response, engineers continue to work with you toward resolution, guided by the severity of the issue and your operational needs.
Q: Will I receive software updates and security patches automatically?
A: Yes. Gold Support includes access to all software updates, patches, and security enhancements for your Firebox M670, helping you stay ahead of evolving threats and new features.
Q: How do I renew or upgrade my Gold Support?
A: Renewal or upgrade is typically completed through your WatchGuard reseller or via the WatchGuard administration portal. You will need device identifiers (serial number or SKU) and confirmation of your desired coverage term. Activation is effective immediately upon processing.
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