WatchGuard Premium RMA - Extended Service - 3 Year - Service

The WatchGuard Premium RMA - Extended Service - 3 Year - Service is the ultimate solution for organizations that cannot afford downtime due to hardware failures. This service offers an exceptional level of support and assurance to mission-critical operations, ensuring that your network remains secure and operational without interruptions. With a commitment to rapid response and reliable service, the Premium RMA subscription is designed with your needs in mind.

• Rapid Response Time: With the Premium 4-Hour RMA subscription, you can expect a replacement Firebox appliance delivered to your location within just 4 hours of RMA approval by WatchGuard Support.
• 24/7 Coverage: Enjoy peace of mind knowing that support is available around the clock, ensuring that your critical needs are met at any time of the day or night.
• Reliable On-Site Service: Replacement service is provided directly at your location, maximizing productivity and minimizing downtime.
• 3-Year Protection: This service spans over three years, providing long-term support for your hardware needs and ensuring dependable operations throughout its duration.
• Confidence in Results: By opting for this premium service, you can rest assured that any potential issues will be resolved quickly, allowing your organization to maintain operational efficiency.

Technical Details of Product

• Service Duration: 3 Years
• Response Time: 4-Hour Advance Hardware Replacement
• Service Type: Premium RMA Subscription
• On-Site Delivery: Local stocking depots
• 24/7 Support Coverage: Yes

How to Install

To take advantage of the WatchGuard Premium RMA - Extended Service, follow these straightforward steps:

1. Ensure that you have purchased the Premium RMA subscription and have your subscription details ready.
2. In the event of a hardware issue, contact WatchGuard Support for RMA approval.
3. Once you receive RMA approval, a courier will be dispatched from a local stocking depot with your replacement appliance.
4. Upon receiving the new appliance, follow the manufacturer's instructions to install and configure the device in accordance with your existing setup.
5. Return the malfunctioning unit to WatchGuard using the provided shipping materials, if applicable.

Frequently Asked Questions

What is the Premium RMA service?

The Premium RMA service is an advanced support option that ensures quick delivery of replacement Firebox appliances to minimize downtime in mission-critical environments.

How fast can I expect a replacement appliance?

With the Premium RMA subscription, you can expect a replacement appliance to be delivered to your site within 4 hours of RMA approval from WatchGuard Support.

Is support available after business hours?

Yes, the Premium RMA service includes 24/7 customer support coverage to address your needs at any time.

How long does the service last?

The Premium RMA - Extended Service is valid for a duration of 3 years, ensuring long-term support for your hardware needs.

What happens if I need support or replacement outside of the usual business hours?

The 24/7 coverage guarantees that you will receive assistance and replacement services whenever you need them, regardless of the time of day.