WatchGuard Premium Service - 3 Year - Service

The WatchGuard Premium Service - 3 Year - Service is designed for customers with mission-critical requirements, ensuring rapid response times and dependable support. This comprehensive service package is ideal for businesses that rely heavily on their network infrastructure and need the peace of mind that comes with guaranteed replacement and support. With this service, businesses can minimize downtime and maintain operational efficiency.

• Rapid Replacement Service: Enjoy a swift 4-hour RMA (Return Merchandise Authorization) replacement service, ensuring minimal disruption to your operations.
• Round-the-Clock Coverage: Benefit from 24/7 support, allowing you to resolve technical issues anytime, day or night.
• On-Site Support: A courier will deliver a replacement appliance on-site directly from local stocking depots, providing you with immediate assistance.
• Peace of Mind: With a three-year duration, ensure maximum productivity and timely results for your business with reliable service and support.
• Dependable Efficiency: This premium service not only resolves your technical issues but also enhances your overall operational performance.

Technical Details of Product

The WatchGuard Premium Service includes:

• 4-Hour RMA replacement service
• 24/7 technical support
• On-site delivery from local stocking depots
• Three-year service duration
• Coverage for critical Firebox T20-W appliance replacements

How to Install

To install the WatchGuard Premium Service, follow these steps:

1. Purchase the service through an authorized WatchGuard dealer or directly from the WatchGuard website.
2. Once your purchase is confirmed, you will receive instructions and a service confirmation number.
3. In the event of a technical issue or appliance failure, contact WatchGuard Support using the provided contact number.
4. Upon RMA approval, a courier will be dispatched to deliver the replacement appliance within 4 hours.
5. Follow the installation guide provided with the replacement appliance to set up the new unit swiftly.

Frequently Asked Questions

1. What is the RMA service?
RMA stands for Return Merchandise Authorization. It is a service that allows you to quickly receive a replacement appliance when your current unit fails.

2. How long does it take to get a replacement?
With the Premium Service, you can expect to receive a replacement appliance on-site within 4 hours of RMA approval.

3. Is support available after business hours?
Yes, the WatchGuard Premium Service offers 24/7 support, ensuring you can get assistance anytime you need it.

4. What is the duration of the service?
The WatchGuard Premium Service lasts for three years, providing you with long-term support and peace of mind.

5. Can I upgrade my existing service to the Premium Service?
Yes, you can upgrade your existing service to the Premium Service by contacting your WatchGuard dealer or WatchGuard Support for assistance.