WatchGuard Premium Service - Upgrade - 3 Year - Service

The WatchGuard Premium Service - Upgrade - 3 Year - Service is designed for customers with mission-critical requirements who need rapid replacements for their Firebox M4800 appliances. This premium service provides unparalleled support and reliability, ensuring that your business remains secure and operational at all times.

• Rapid Replacement: With the Premium 4-Hour RMA subscription, a courier will deliver a replacement appliance on-site from local stocking depots within 4 hours of RMA approval by WatchGuard Support, minimizing downtime and ensuring business continuity.
• 24/7 Coverage: Enjoy round-the-clock coverage that guarantees immediate assistance whenever you need it, providing peace of mind and enhancing the reliability of your network security.
• Enhanced Reliability: This upgrade protects your investment and adds significant value to your operations with increased reliability, allowing you to focus on core activities without worrying about potential disruptions.
• On-Site Support: The service features on-site support that provides a quick and efficient approach to resolving issues, helping you to manage any mishaps with ease and precision.
• Long-Term Service Duration: The 3-Year service duration ensures maximum productivity and delivers timely results, making it an ideal investment for businesses that rely heavily on their Firebox M4800 appliances.

Technical Details of the Product

- Service Type: Premium 4-Hour RMA Subscription
- Appliance Compatibility: Firebox M4800
- Service Duration: 3 Years
- Response Time: 4 Hours for replacement service
- Coverage: 24/7 support available

How to Install

The installation of the WatchGuard Premium Service begins with the purchase of the upgrade. Once activated, you can easily manage your service through the WatchGuard Support portal. In the event of a malfunction, simply follow these steps:

1. Contact WatchGuard Support to initiate the RMA process.
2. Provide the necessary details regarding your appliance and the issue being faced.
3. Once your request is approved, a replacement appliance will be dispatched to your location within 4 hours.
4. Upon receipt, follow the installation guide included with the new appliance to set it up.
5. Return the malfunctioning appliance as per the instructions provided by WatchGuard Support.

Frequently Asked Questions

Q: What is the Premium 4-Hour RMA Subscription?
A: It is an upgrade service that guarantees the delivery of a replacement Firebox M4800 appliance within 4 hours of RMA approval by WatchGuard Support, ensuring minimal downtime.

Q: How does the replacement service work?
A: After reporting an issue and receiving RMA approval, a local courier will deliver a replacement appliance to your site, allowing you to quickly resume operations.

Q: Is support available at all times?
A: Yes, the WatchGuard Premium Service provides 24/7 support to address any issues you may encounter with your Firebox M4800.

Q: What is the duration of the service?
A: The service lasts for 3 years, ensuring long-term support and reliability for your network security needs.

Q: What should I do if I need to return the old appliance?
A: Instructions for returning the malfunctioning appliance will be provided by WatchGuard Support when you receive your replacement appliance.