Xerox Annual On-site Extended Service - 1 Year

Protect your Xerox investment with a comprehensive on-site maintenance plan designed to keep your printers, copiers, and multifunction devices operating at peak performance. The Xerox Annual On-site Extended Service for 1 Year delivers proactive, hands-on support right at your location, so you experience minimal disruption and maximum uptime. With parts and labor covered under a predictable annual agreement, you can budget confidently while enjoying consistent service quality from certified technicians. This plan is ideal for busy work environments that rely on reliable output, fast turnarounds, and streamlined maintenance management. By combining on-site expertise, genuine Xerox parts, and a clear service scope, you gain clarity on maintenance costs and peace of mind knowing your fleet is protected against unexpected failures.

• Predictable total cost of ownership and fast on-site support – Designed to simplify budgeting, this 1-year extended service consolidates maintenance, parts, and labor into a single, predictable annual fee. When an issue arises, Xerox technicians respond with urgency, arrive at your facility, and diagnose and repair on the spot. This reduces downtime, minimizes disruption to daily operations, and eliminates surprise costs often associated with reactive maintenance. The predictable pricing model helps you forecast expenses, plan spend for the year, and avoid costly emergency repairs that can interrupt critical workflows.
• Comprehensive on-site maintenance and parts replacement – Enjoy robust coverage that includes preventive maintenance visits, component inspections, and timely parts replacement using genuine Xerox parts. Regular servicing helps extend the life of your equipment, optimize print quality, and maintain device reliability. Technicians perform essential tasks such as calibration, alignment checks, firmware verification, and performance assessments to ensure your devices consistently meet your output standards. With parts and labor included, you reduce the burden of sourcing components and coordinating repairs, all while keeping your devices in peak condition.
• Minimized downtime and increased productivity – On-site service minimizes the time your devices are out of action by bringing skilled technicians directly to your location. Quick fault isolation, in-situ repairs, and on-site part replacements translate to faster resolution times and less lost production time. This is especially valuable in high-volume environments where even brief outages can impact customer cycles, order fulfillment, or critical business processes. Regular preventive maintenance also helps prevent unexpected failures, keeping your teams focused on delivering work rather than troubleshooting machines.
• One-year coverage tailored for Xerox systems – The 1-year term is purpose-built for Xerox equipment, with service activities aligned to typical wear patterns, usage levels, and common maintenance needs of Xerox devices. Coverage includes on-site maintenance windows, rapid dispatch of qualified technicians, and access to spare parts marketed for Xerox systems. This tailored approach reduces compatibility concerns and ensures service efforts are targeted toward maintaining print quality, device reliability, and consistent output across your fleet.
• Convenient service location and expert technicians – On-site support is provided at your facility, reducing the need to transport devices to a service center. Trained technicians bring the right tools, diagnostic capabilities, and authentic parts to complete tasks efficiently with minimal disruption. By choosing this service, you gain access to experienced professionals who understand Xerox hardware and software ecosystems, enabling faster issue resolution and better guidance on device optimization and longevity.

Technical Details of Xerox Annual On-site Extended Service - 1 Year

• Specifications: Not provided in the current product description. For complete technical specifications, refer to the official Xerox service documentation and your account representative.

how to install Xerox Annual On-site Extended Service - 1 Year

• Confirm eligibility: Verify that your Xerox devices are eligible for the Annual On-site Extended Service plan and confirm the 1-year term you wish to purchase.
• Gather device details: Prepare a list of affected devices, including model numbers, serials, locations, and any known issues to help the service team plan the on-site visit.
• Purchase and activate: Complete the purchase of the 1-year on-site extended service. Activation will be processed by your Xerox account representative, and you will receive confirmation of service start dates and coverage details.
• Schedule the first visit: Coordinate with the service provider to schedule the initial on-site maintenance visit at a convenient time, with access to devices and necessary workspaces.
• Prepare the site: Ensure technicians have clear access to devices, power outlets, network connections as required, and any building access protocols. Confirm on-site contact details for a smooth service experience.

Frequently asked questions

• Q: What is included in the 1-year on-site extended service? A: The plan includes on-site maintenance visits, parts replacement with genuine Xerox parts, and labor conducted at your facility for the duration of the 1-year term. It covers preventive maintenance, fault diagnosis, and corrective repairs necessary to keep Xerox devices performing reliably.
• Q: Is travel included in the service? A: Yes. The service is designed to be on-site at your location, and travel-related elements are encompassed within the coverage, subject to plan terms and geographic availability.
• Q: Can I extend the service beyond 1 year? A: Optional extensions are typically available through the same program or as part of a renewal with updated terms. Speak with your Xerox account representative to explore renewal options and any changes in coverage or pricing.
• Q: How quickly can I expect a technician to respond? A: Response times depend on location, device criticality, and service level agreements within your plan. The intention of the on-site extended service is to provide timely on-site visits and rapid fault resolution to minimize downtime.
• Q: Does this service apply to all Xerox devices? A: Coverage generally applies to eligible Xerox equipment under the specified plan. Eligibility and exact device compatibility are confirmed during the purchase and activation process by your account representative.
• Q: What happens if my device requires non-standard parts? A: The service prioritizes genuine Xerox parts. If a non-standard component is required, technicians will assess availability and provide guidance on the best path forward under your plan terms.