Xerox Scanners On-Site Extended Service - 1 Year

Maximize uptime and protect your scanning operations with Xerox Scanners On-Site Extended Service. This comprehensive, year-long protection plan brings expert on-site coverage right to your door, paired with a responsive exchange program and dedicated phone support. Whether you’re scanning thousands of documents daily or handling mission-critical workflows, this service is designed to minimize downtime, speed issue resolution, and keep your Xerox scanner assets returning precise results with minimal interruption. By choosing this extended service, you invest in reliability, predictable maintenance, and peace of mind for your business processes that depend on high-quality, efficient scanning performance.

• Peace of mind with guaranteed on-site support that brings a skilled technician directly to your location, dramatically reducing downtime and keeping your operations on track even during hardware hiccups. This service is designed to help you maintain continuous scanning productivity, so your teams can meet tight deadlines and deliver accurate results without lengthy interruptions.
• Reliable on-site exchange ensures rapid recovery from common scanner issues. When a device requires replacement, the program provides an on-site exchange to minimize disruption, so your scanning workflow experiences the least possible interruption and your team can resume critical tasks quickly.
• Comprehensive phone support included to resolve problems swiftly, providing direct access to experienced technicians who can guide you through troubleshooting steps, confirm configuration settings, and accelerate on-site scheduling when needed. This proactive assistance helps reduce the time between issue detection and resolution.
• Next Business Day replacement service response time is built into the plan, delivering timely fulfillment when a replacement unit or component is required. This speed is essential for maintaining productivity, especially in environments with heavy document intake, high-volume imaging, or time-sensitive scanning projects that cannot wait.
• 1-year service duration is structured to deliver long-term value, ensuring ongoing efficiency, durability, and precise results from your Xerox scanners. The extended coverage is designed to protect your investment, support consistent image quality, and simplify budgeting with a predictable support plan that aligns with your annual procurement cycles.

Technical Details of Xerox Scanners On-Site Extended Service

• Service Coverage: On-site extended service for Xerox scanners, including a dependable exchange option to minimize downtime and preserve scanning workflows.
• Duration: 1 Year of comprehensive support from activation, providing ongoing protection and continuity for routine and high-demand scanning tasks.
• Response Time: Next Business Day replacement service ensures prompt delivery of a replacement unit or component to keep your operations moving forward.
• Support Access: Phone support is included, offering direct access to qualified technicians to resolve issues quickly and guide you through any required steps before an on-site visit is scheduled.
• Intended Outcomes: Aimed at sustaining high-quality scan output, reducing interruptions, and maintaining efficiency across your document capture, indexing, and archival processes.

How to install Xerox Scanners On-Site Extended Service

• Confirm eligibility and purchase the Xerox Scanners On-Site Extended Service plan for your specific scanner model, ensuring the service aligns with your device’s serial number and SKU where applicable.
• Prepare device information and documentation, including model, serial number, location, and preferred contact details, to streamline enrollment and scheduling with the service provider.
• Coordinate activation with your internal team and the service provider, selecting an initial service window that minimizes impact on critical scanning tasks and business processes.
• On the designated service date, a qualified technician will review the scanner, verify coverage, and perform any required maintenance, configuration checks, or component exchanges to restore optimal performance.
• Post-service steps include verifying issue resolution, updating the service ticket with notes and outcomes, and keeping a copy of service records for future renewals and warranty alignment.

Frequently asked questions

Q: What devices are covered by Xerox Scanners On-Site Extended Service?
A: The plan covers eligible Xerox scanners supported under the on-site extended service program, with exchange and phone support included for one year from activation.

Q: What does Next Business Day replacement mean for our operations?
A: Next Business Day replacement means that, when a replacement is required, a replacement unit or component is dispatched and scheduled to arrive the next business day to minimize downtime and keep scanning tasks on track.

Q: Is phone support available as part of the plan?
A: Yes. Phone support is included to help resolve problems quickly, guide you through troubleshooting steps, and facilitate scheduling of on-site visits if necessary.

Q: How long does the service last?
A: The extended service provides 1 year of coverage from activation, offering ongoing protection and consistent support for your Xerox scanners throughout the year.

Q: What happens if I need a service visit?
A: If a service visit is required, the on-site technician will be scheduled promptly within the Next Business Day framework where applicable, and the technician will perform diagnostics, maintenance, or exchange as needed to restore optimal performance.