Xerox Service/Support — Extended Service (21 Month)

Keep your Xerox fleet operating at peak performance with the Xerox Service/Support Extended Service plan. This 21-month, on-site service program is built for businesses that depend on consistent print quality, minimal downtime, and predictable maintenance costs. With comprehensive coverage that includes on-site maintenance, parts and labor, and parts replacement, you gain reliable support that arrives at your doorstep—without the hassle of travel or off-site delays. This Extended Service is designed to maximize device uptime, protect your productivity, and deliver peace of mind in a single, cost-effective agreement.

• On-site expert support — Our certified Xerox technicians come to your location to diagnose, repair, and maintain your devices. They leverage advanced diagnostics and best-practice workflows to resolve issues quickly, minimizing disruption to your day-to-day operations. The on-site approach is particularly valuable for multi-user environments and high-volume print workflows where downtime translates directly into lost productivity.
• Parts & Labor coverage — The plan includes both parts and labor, so you’re protected against unexpected repair expenses. By covering the cost of components and the technician’s time, you can budget confidently and avoid surprise invoices, ensuring a smoother maintenance experience for IT teams and facilities managers alike.
• 21-month duration — A long-term service commitment that aligns with business cycles, ensuring continuous support across upgrades, workflow changes, and seasonal demand. The extended term strengthens device reliability, supports steady performance, and helps you plan maintenance in advance without renewal surprises.
• Parts replacement included — When hardware components require replacement, the plan includes the necessary parts to restore optimal function. This feature reduces downtime by delivering ready-to-install parts during the on-site visit, so devices return to service faster and with fewer follow-up visits.
• Doorstep service for convenience — No need to transport equipment or disrupt your operations. The on-site model brings service directly to your location, enabling technicians to conduct preventive maintenance, address faults, and perform timely replacements without pulling users away from critical tasks.

Technical Details of Xerox Service/Support – Extended Service – 21 Month

• Service type: Extended on-site service for Xerox devices, including proactive maintenance and technical support
• Duration: 21 months from activation date
• Coverage: Maintenance, Parts & Labor
• Parts replacement: Included to resolve hardware faults and restore device functionality
• Delivery method: On-site service at the customer location
• Support scope: Combines preventive maintenance with reactive repairs to minimize downtime and sustain productivity

How to install Xerox Service/Support – Extended Service – 21 Month

Getting started with the 21-month Extended Service is designed to be quick and straightforward, so your team can focus on core operations:

• Reach out to your Xerox account representative or an authorized service partner to express interest in the 21-month Extended Service plan.
• Provide basic information about your Xerox devices, including models, current configurations, and typical usage patterns to help tailor the coverage to your environment.
• Review the service contract terms, inclusions, response expectations, and any location-specific considerations to ensure alignment with your needs.
• Sign the service agreement and schedule any initial onboarding activities, such as an on-site assessment or introductory maintenance visit.
• Once activated, authorize dispatch of qualified technicians as needed for preventive maintenance, fault diagnosis, and parts replacement per the agreement.

Frequently asked questions

• What does the 21-month Extended Service include? It includes on-site maintenance, coverage of parts and labor, and on-site parts replacement to repair hardware faults and maintain peak device performance.
• Where is the service provided? Service is delivered on-site at your location, ensuring rapid response and eliminating the need to move devices off-site.
• How long does the coverage last? The service remains active for 21 months from contract activation, providing long-term assurance for device reliability.
• Which devices are eligible? Xerox devices covered by your enterprise service agreement; eligibility is confirmed during contract setup with your account representative.
• How do I get started? Contact your Xerox account representative or authorized partner to initiate the contract, review terms, and schedule activation and on-site visits as needed.